A locksmith if you lose your keys, if they are not locked inside your vehicle; a spare tyre if you have a flat tyre but no spare tyre to replace it with; a tow-in service if your vehicle operates with a ‘smart/transponder’ key, and this key is lost; overnight accommodation; car hire (in the event of a rented vehicle being requested, you will be required to provide credit card details to the car hire company for security purposes. The service and type of vehicle required can only be supplied according to availability).
YOU ARE NOT COVERED FOR:
a) Any vehicle not specified in your policy.
b) The cost of repair or replacement of parts, new batteries, tyres, locks, keys, etc. c) The cost of towing or repairs, if we do not request the service on your behalf. d) Commercial vehicles used for conducting a business or trade.
e) If the vehicle is not registered under the Road Traffic Act, or similar legislation applicable to vehicles in the RSA.
f) Where the vehicle is unroadworthy or is clearly in a state of neglect.
PLEASE NOTE: In the event of misuse/abuse of the above services, e.g. running out of fuel
often, these benefits will be suspended at our discretion or the discretion of the service provider.
2. ACCIDENT MANAGER – ACCESS
In the event of an accident, call the Regent Care Line on 0800 00 48 48 and the following will
be taken care of:
a) conference call facility involving medical personnel, case manager and legal advisor to ensure comprehensive service and attendance;
b) arrangement for the insured vehicle to be towed by a reputable, approved towing contractor;
c) arrangement for the insured vehicle to be towed to an approved, reputable panelbeater; d) your Regent Insurance policy covers you for towing costs as the result of an accident,
provided that you have called the Regent Care Line for assistance;
e) calls to SA Police or Traffic Authority should this be requested. An ambulance will be dispatched, if necessary;
f) arrangement of transport back home or to place of work for the driver and passengers of the insured vehicle, either via the towing service provider or alternative transport. Your policy does not cover this expense and will be arranged at your own cost;
g) immediate access to telephonic legal advice;
h) a replacement vehicle will be arranged on condition you have taken the additional optional cover, alternatively for your own account;
i) informing family or employer of the accident and relaying of messages on request; j) resolving disputes with appointed contractors where loss or additional damage has
occurred.
3. CLAIMS ASSISTANCE
A 24-hour dedicated toll-free advice line will provide you with the following benefits: a) basic information regarding claims procedures and requirements;
b) claim forms will be forwarded via e-mail or facsimile; c) authorisation of windscreen and glass claims;
d) obtain details and notify policy administration of any requested amendments to contact details, items covered, benefit limits, etc.;
e) in the event of a hijacking or theft, we are able to notify your tracking company, if applicable.
4. TRAUMA LINE
By contacting the 24-hour trauma line, you will be assisted immediately by a trained professional counsellor for the following incidents:
a) hijacking; b) burglary;
c) medical emergency;
d) any other violent and non-violent form of trauma.
4.1. The following assistance may be provided:
a) telephonic counselling to the survivor and/or family members; b) referral to a counsellor, if appropriate;
c) face-to-face counselling to the value of R5 000 per family, per annum at the trauma counsellor’s discretion and subsequent referral.
5. MEDICAL ADVICE LINE
Personal Health Advisor is a revolutionary healthcare system designed to offer you the peace of mind that comes with knowing you have access to a professional assistance service that will deal with any health query 24 hours a day, 365 days a year. Merely dial the toll-free number,
0800 00 48 48, and highly experienced and friendly nurses identify the nature of the situation,
5.1. The personal health advisor will:
a) assess your symptoms and refer you to the appropriate type of healthcare; b) provide you with health knowledge on any aspect of health;
c) provide expert counselling on any chronic ailment or disease and help you to manage and live with your condition or that of a loved one;
d) in the event of a medical emergency, provide appropriate first aid advice to enable a caller to provide assistance until medical support arrives;
e) provide expert information on medicines; f) access to poison and drug database;
g) provide general medical information such as dietary assistance, inoculations etc.
5.2. The audio health library
You can call personal health advisor and listen to over 500 practical and easy-to-understand topics ranging from tonsillitis and moles to cancer and hepatitis B.
5.3. Medical emergency ambulance or evacuation service
A 24-hour medical emergency assistance help-line, which will arrange for the appropriate assistance required in the event of a medical emergency, within the borders of the RSA. A medical emergency is a life-threatening situation such as a heart attack, drowning, snakebite or bodily injury (i.e. gunshot wound or motor accident injury).
By contacting the 24-hour Regent Care Line toll-free number, 0800 00 48 48, you will receive the following assistance:
a) a ground or air ambulance will be dispatched, if medically justified;
b) emergency telephonic medical information until medical assistance arrives at the scene; b) where necessary, inter-hospital transfers will be arranged;
d) referrals to doctors and other facilities; e) emergency message transmission;
f) arrangements for compassionate visit by a family member; g) arrangements for the escorted return of minors after an accident;
h) repatriation of mortal remains to an appropriate facility in the normal area of residence after an accident.
SECTION 11 – DOMESTIC EMPLOYEES COMPENSATION PLAN (A VALUE ADDED PRODUCT)