If both the calling number and Caller ID name are available, the first line contains the
number and as much of the name as possi- ble. If neither the calling number nor Caller ID name is available, UNKNOWN CALLER is displayed.
OR
4809619000
FR AUG 20 11:53A
If the calling number is available, but the
Caller ID name is not available, the first line contains only the calling number.
0
4
Page 172 Station-to-Station Messages
Station-to-Station Messages
Intercom callers may leave a message waiting indication if a called endpoint is busy, if there is no answer, if the endpoint is in Do-Not-Disturb, or when they are connected to or placed on hold by another endpoint. Users are allowed to leave message for, and respond to messages from, users on other nodes. There are two messaging options:
• Have the called party return your call: Display endpoints show the source and time of the message. When the called party responds to the message indication, a call is auto- matically placed to your endpoint.
• Leave a message with the called party's message center: Display endpoints show that a message was left with the endpoint user’s assigned message center. When the called party responds to the message indication, a call is automatically placed to his or her message center.
To signal that a message is waiting, the called Inter-Tel endpoint button flashes, and the display shows the number of waiting messages. Each time the button is pressed, the display shows the message source for each of the waiting messages in the order they were received. For messages from endpoints, the display shows MSG: <endpoint> and the date and time of the message. For messages from Voice Mailboxes, the display shows XX MESSAGES FROM MBOX XXXX to indicate the number of waiting messages in each mailbox that left a message. (This is especially helpful at endpoints with multiple mailboxes.) For single line end- points, a system programming option can be enabled that sends six short message waiting tones when the user lifts the handset or presses the hookswitch.
IP and digital endpoints are equipped with a Message Lamp located on the upper-right corner of the endpoint. If programmed for the Message Waiting feature, this lamp flashes/lights when- ever the button flashes/lights. For details, see page 113.
Any endpoint, voice processing system application, hunt group, or off-node device can be des- ignated as the message center for an endpoint. However, an endpoint cannot be programmed as its own message center.
If the designated message center is a Voice Mail hunt group, the Voice Mail hunt group is called after the Message Wait timer expires. When the Voice Mail unit answers the call, the called party’s “mailbox” is automatically dialed. The caller can then leave a message in the mailbox. The called party’s button flashes, and the message display indicates that the message was left by the Voice Mail hunt group.
Each endpoint user can leave message waiting indications at more than one endpoint. If more than one message is received from one endpoint, the message display shows only the first mes- sage, and all other requests are ignored.
When an endpoint is forwarded or has system forwarding, and a caller leaves a Message Wait- ing indication after calling the forwarded endpoint, the message indication appears at the origi- nal endpoint instead of the one that received the forwarded call.
MSG MSG
MSG
Leaving Messages Page 173
Leaving Messages
To leave a message waiting indication:
1. When calling an endpoint, if you hear a busy signal, Do-Not-Disturb signal (repeating signal of four fast tones and a pause), or the call is not answered:
Inter-Tel endpoints: Press the button. Or press the Special button and enter the Message feature code (365). The endpoint receives a Message Waiting indication. The display shows HANG UP OR WAIT FOR MESSAGE CENTER.
Single line endpoints: Hookflash [recall] and enter the Message feature code (365). 2. To have the called party call you: Hang up or press a trunk button or the but-
ton to disconnect before the Message Wait timer expires. The display shows MESSAGE LEFT FOR <username>.
To leave the message with the called party's message center: Do not hang up. When the Message Wait timer expires, a private call is automatically placed to the called party’s message center. (If the message center is a Voice Mail hunt group, the called party’s mailbox is automat- ically dialed after the Voice Mail unit answers the call.) Leave your message with the message center and hang up. The called endpoint receives message waiting indications. If the message center does not answer the call (that is placed after the timer expires), the display will show that the message was from your endpoint and you will be called when the endpoint user responds to the message indications. The display shows MESSAGE LEFT FOR <username>.
If the endpoint you are calling does not have a designated message center, you will hear dial tone immediately after pressing the button. The endpoint will receive a Message Wait- ing indication.
Silent Messages
Silent messages can be placed while on- or off-hook without making an intercom call to the endpoint. This method should be used by analog Voice Mail units.
To leave a silent message:
Executive Display, Professional Display, and Model 8660 or 8662 endpoints: While on-hook, press the button. Then press the LEAVE MESSAGE menu button. The display shows LEAVE MESSAGE ON EXTENSION. Enter the extension number you want. The number is shown on the display. (If necessary, you can press the IC DIREC- TORY menu button to use the intercom directory to look up a number. For instructions, see page 225.)
Other Inter-Tel endpoints: While on-hook, enter the Silent Message feature code (367). Then dial the extension number you want.
Single line endpoints: Lift the handset and enter the Silent Message feature code (367). Then dial the extension number you want and then hang up.
MSG
IC
MSG
Page 174 Canceling a Message Waiting Indication
Canceling a Message Waiting Indication
Occasionally, before the person you called responds to your message, you may want to cancel a Message Waiting indication that you left on their endpoint. If the message was left with the person’s message center, you cannot cancel the Message Waiting indication; only the message center can cancel that message. Use the following procedure to cancel a message that you left on an endpoint.
To cancel a message you left:
1. Executive Display, Professional Display, and Model 8660 or 8662: While on-hook, press the button. Then press the CANCEL MESSAGE menu button. The display shows CANCEL MESSAGE ON EXT#. If you want, you can press the IC DIRECTORY menu button to use the intercom directory to look up a number. See page 225 for instructions.
Other Inter-Tel endpoints: While on- or off-hook at your endpoint, enter the Cancel Message feature code (366). The display shows CANCEL MESSAGE ON EXT #. Single line endpoints: Lift the handset and enter the Cancel Message feature code (366).
2. Enter the extension number of the endpoint that has the message indication that you want to cancel. You hear intercom dial tone if off-hook, or confirmation tone if on- hook. The display shows MESSAGE CANCELED FOR <username>. If a message was not present at the called endpoint, you hear reorder tones and the display shows NO MESSAGES TO CANCEL).