Inter-Tel endpoints can be programmed to select a trunk, a trunk group, or ARS when a Call button is pressed. In the default state, all Call buttons are programmed for ARS access. On display endpoints, the dialed number is displayed with hyphens separating the toll field, equal access field, area code, office code, hookflashes, pauses, asterisks, pounds, Centrex codes, and/or absorbed digits. When the system absorbs local trunk digits, the digits are dis- played even when they are not dialed. (For example, if 423 is absorbed and 6767 is dialed, 423-6767 is displayed.)
When placing a call, begin dialing before the Dial Initiation timer expires. If the timer expires, the system drops the trunk connection and sends repeating reorder tones. This prevents a trunk from being tied up accidentally.
To place an outside call:
1. Lift the handset. (If using an Inter-Tel endpoint, you can dial on-hook.)
2. Select an outgoing trunk, using one of the methods described below. The associated individual trunk or Call button flashes slowly. (If on-hook, the Speaker button is lit.). You must have outgoing access to a trunk to seize it.
• Model 8660 or 8662: Press the OUTGOING menu button.
• Any Inter-Tel endpoint: Select a trunk using one of the following methods: 1.) Press an individual trunk button for direct access.
2.) Enter a trunk group access code (92001–92208) or press a trunk group but- ton. This selects a trunk in the chosen trunk group. (If the group has not been programmed, the display shows NO TRUNKS IN TRUNK GROUP.)
3.) If your endpoint is programmed to select a trunk group when a Call button is pressed, press a Call button for outgoing access.
IC
Placing Outside Calls Page 179
4.) See the Automatic Route Selection (ARS) procedure page 180.
5.) Enter the Outgoing Calls feature code (8). This automatically selects an out- going trunk according to the programmed outgoing access mode for your endpoint.
• Single line endpoints: Select a trunk using one of the following methods:
1.) Enter the Outgoing Call feature code (8). This automatically selects an out- going trunk according to the programmed outgoing access mode for your endpoint.
2.) Enter a trunk group access code (92001–92208).
3.) See the Automatic Route Selection (ARS) procedure on page 180.
3. You hear one of the following signals:
• Outside dial tone: Manually dial, speed dial, or redial the phone number you want or use the outside directory. (Display endpoints show the numbers dialed. When dialing is ended and the call is determined to be valid, the display shows the elapsed time and call cost.) If you hear repeating reorder tones, you dialed a restricted number. Also, if you dial too slowly and the Interdigit timers expire, the call may be dropped, and you will hear repeating reorder tones. If using an Inter-
Tel endpoint that is on-hook, you may lift the handset to speak privately. Go to
step 4. On Inter-Tel endpoints, an individual trunk or Call button flashes slowly and the display shows the call cost and elapsed time.
Model 8660 or 8662 endpoint users may press one of the following menu buttons: – OUTSIDE DIR: This button appears only if you are using ARS. Press the but-
ton to use the outside directory as described on page 225.
– STN SPEED DIAL: Press this button to use an Station Speed Dial number as described on “Station Speed Dial” on page 219.
– SYS SPEED DIAL: Press this button to use a System Speed Dial number as described on page 217.
– REDIAL: Press this button to redial the last number dialed (or saved) as described on page 233.
• Single progress tone: Enter a forced account code using the dialpad buttons or a pre-programmed Speed Dial button (see page 184). The display shows ENTER ACCOUNT CODE and the digits as they are entered. You hear outside dial tone when the code is accepted. On Inter-Tel endpoints, an individual trunk or Call but- ton flashes slowly.
• Repeating reorder tones: You are restricted from the trunk group chosen; choose another trunk group. Or, you are restricted to using ARS only; try again using ARS (see page 180). The display shows OUTGOING ACCESS DENIED.
4. After dialing the call, you can place it on hold, transfer it, set up a conference, enter optional account codes, etc., as described in this manual. The Model 8660 or 8662 has menu buttons for easy use of outside call features.
If you dialed an invalid or restricted phone number, you hear reorder tones and the
Page 180 Placing Outside Calls
5. To use the speakerphone, if equipped: If off-hook, speak handsfree when the party answers. If on-hook, press the Speaker button and hang up.
To change from speakerphone to handset: Lift the handset and speak. The Speaker button goes off. You may later transfer back to the speakerphone by pressing the Speaker button and hanging up.
6. To terminate the call: If on-hook, disconnect by pressing the Speaker button. If off-
hook, hang up.
To place a call using Automatic Route Selection:
1. Inter-Tel endpoints: While on- or off-hook, enter the Automatic Route Selection fea- ture code (92000), or press the ARS button. You hear dial tone.
Single line endpoints: Lift the handset and enter the Automatic Route Selection feature code (92000). You hear a single progress tone followed by dial tone.
If required, enter a forced account code using the dialpad or a pre-programmed Speed Dial button (see page 184). Display endpoints show ENTER ACCOUNT CODE and the digits as they are entered. You hear a progress tone when the code is accepted.
2. Dial the phone number. Use the button to backspace if you make a mistake. Include the area code, if needed. You hear one of the following signals.
• Single progress tone: Your call is being placed. The associated individual trunk or Call button flashes slowly. Model 8660 or 8662 endpoint users have the same options as described in “Placing Outside Calls” on page 178.
• Busy signals, then music: All of the trunks in the route group are busy. Do one of the following:
1.) Camp-on and wait for the trunk.
2.) Request a queue callback: The system places your endpoint in a queue for the trunk. When you hear ringing and the display shows TG XXXX <or group name> IS NOW AVAILABLE, lift the handset; Inter-Tel endpoint users may also need to press the fast flashing Call button or individual trunk button (or the button). You hear dial tone and digits being dialed. The asso- ciated individual trunk or Call button flashes slowly.
• Repeating reorder tones: You are restricted from the number dialed or from using the route selected. The display shows INVALID OUTSIDE NUMBER or
RESTRICTED OUTSIDE NUMBER. If the number that you dialed does not match any of the programmed ARS route group patterns, the display shows UNABLE TO ROUTE CALL.
MUTE
Receiving Outside Calls Page 181
Receiving Outside Calls
To receive an outside call on an Inter-Tel endpoint:
You will hear one of the following signals when receiving an outside call.
• Repeating long tones and a Call button or individual trunk button is flashing at the fast rate: A call is ringing in. Lift the handset and/or press the flashing individual trunk button, flashing Call button, or button. (Model 8660 or 8662 endpoint users who have a programmed Voice Mail extension can press the SEND TO V-MAIL menu button to transfer the call to Voice Mail.) The individual trunk or Call button flashes slowly during the call. Display endpoints show <trunk name> RINGING IN. • Intercom call or page announcing a call and a Call button or individual trunk but-
ton is flashing at the fast rate: A call has been transferred to your endpoint. Lift the handset and/or press the flashing individual trunk button, flashing Call button, or button. Model 8660 or 8662 endpoint users that have a programmed Voice Mail extension can press the SEND TO V-MAIL menu button to transfer the call to Voice Mail. The individual trunk or Call button flashes slowly during the call. Display end- points show TG XXXX or <group name> TFER FROM EX XXXX or <username>.
• An individual trunk button is flashing at the fast rate, there is no ring signal, and you have allowed answer for the trunk. You may hear ringing on another end- point: Press the fast-flashing individual trunk button as described above or enter the Automatic Trunk Answer feature code (350). The button cannot be used to answer these calls.
To receive a call on a single line endpoint:
You hear a page announcing a transfer and/or repeating long double tones: A call is ringing in. Lift the handset; you are connected to the caller.
You hear a call ringing in on another endpoint and you have allowed answer: Lift the handset and enter the Automatic Trunk Answer feature code (350). You are con- nected to the lowest-numbered trunk ringing in for which you have allowed answer. To receive a call that was transferred to hold:
When you hear a page announcing that an outside call is holding at your endpoint (a Call but- ton or individual trunk button is fluttering):
Inter-Tel endpoints: Lift the handset and/or press the fluttering Call button or individ- ual trunk button, or press the button. You are connected to the caller.
Single line endpoints: Lift the handset and press the Hold button or enter the Individ- ual Hold feature code (336). You are connected to the caller.
ANSWER
ANSWER
ANSWER
Page 182 On-Hook Monitoring
On-Hook Monitoring
An Inter-Tel endpoint user with a speakerphone can monitor the call (listen to a recorded mes- sage, wait for the call to be answered, or wait on hold), and then speak handsfree when answered.
To use on-hook monitor:
1. While on a call, press the Speaker button and hang up. If you do not want to be heard
and if the MUTE button is not lit, press the button or MUTE menu button, or press the Special button and enter the Microphone Mute On/Off feature code (314). You can hear the other party (if the microphone is muted, you cannot be heard). The Speaker button is lit (and the button is lit if the microphone was muted).
2. To return to the conversation: You may lift the handset or speak handsfree. (If the microphone was muted, press the lit button or the UNMUTE menu button to speak. The button goes off.)