TRAVEL AND TRANSPORTATION
Airline
SerViCeS
AnD SOlUTiOnS
ceicomgroup.com CEICOM AMERICAMoreno 970 – Piso 1° – C1091AAT Buenos Aires Argentina Tel.: + (5411) 4334-4486 Fax: + (5411) 4334-0113 www.ceicomgroup.com CEICOM EUROPA Avda. de Bruselas, 35 – 28108 Alcobendas (Madrid) Spain Tel.: + (3491) 480-6904 Fax: + (3491) 480-7333
CEICOM reserves the right to modify these specifications without prior notice
FrOM STrATeGY TO
iMPleMenTATiOn
indra in air transportation
Clients
Airlines, Tours Operators, Travel Agencies and Hotels Air Traffic Authorities, Airport and Handling Agent
Strategy
Consulting
processes
and operations
Solutions and Services
Indra Offering includes a wide range of solutions, technology components and services, from strategy to operations, which are basically aimed at controlling and managing complex and/or critical processes:
eCommerce: Indra re-shapes your conversion funnel to increase profit, optimizing your results, getting better ratios at lower cost and cutting unnecessary expenses.
Business intelligence: using Aracs MIS (airline oriented) or any other BI tool, Indra can turn data into information, building key reports to follow-up and take best decisions at the right time.
Customer relationship: gather relevant information to know the client, analyse it, extract all the potential and use it to increase sales. Indra can do this using any existing CRM tool or by finding a tailormade solution
innOVATiOn, TAlenT, TeCHnOlOGY,
SOlUTiOnS, SerViCeS
• 1/3 of world air traffic is handled by countries
using Indra technology
• Differentiated offer based on innovation and
technological excellence
STrATeGiC COnSUlTAnCY
• Top 3 in the Spanish strategic consulting market • More than 400 consultants and annual
turnover of € 60 million
• Group specialising in airline consultancy
reVenUe ACCOUnTinG, inVenTOrY & lOYAlTY
• Specialised personnel with experience in airlines• +30 airlines already use our products successfully • +130 m. pax/year handled using Aracs solution
• 75% of all Latin American passengers are
processed using the Aracs solutions
TRAVEL AND TRANSPORTATION
Airline
SerViCeS
AnD SOlUTiOnS
ceicomgroup.com CEICOM AMERICAMoreno 970 – Piso 1° – C1091AAT Buenos Aires Argentina Tel.: + (5411) 4334-4486 Fax: + (5411) 4334-0113 www.ceicomgroup.com CEICOM EUROPA Avda. de Bruselas, 35 – 28108 Alcobendas (Madrid) Spain Tel.: + (3491) 480-6904 Fax: + (3491) 480-7333
CEICOM reserves the right to modify these specifications without prior notice
FrOM STrATeGY TO
iMPleMenTATiOn
indra in air transportation
Clients
Airlines, Tours Operators, Travel Agencies and Hotels Air Traffic Authorities, Airport and Handling Agent
Strategy
Consulting
processes
and operations
Solutions and Services
Indra Offering includes a wide range of solutions, technology components and services, from strategy to operations, which are basically aimed at controlling and managing complex and/or critical processes:
eCommerce: Indra re-shapes your conversion funnel to increase profit, optimizing your results, getting better ratios at lower cost and cutting unnecessary expenses.
Business intelligence: using Aracs MIS (airline oriented) or any other BI tool, Indra can turn data into information, building key reports to follow-up and take best decisions at the right time.
Customer relationship: gather relevant information to know the client, analyse it, extract all the potential and use it to increase sales. Indra can do this using any existing CRM tool or by finding a tailormade solution
innOVATiOn, TAlenT, TeCHnOlOGY,
SOlUTiOnS, SerViCeS
• 1/3 of world air traffic is handled by countries
using Indra technology
• Differentiated offer based on innovation and
technological excellence
STrATeGiC COnSUlTAnCY
• Top 3 in the Spanish strategic consulting market • More than 400 consultants and annual
turnover of € 60 million
• Group specialising in airline consultancy
reVenUe ACCOUnTinG, inVenTOrY & lOYAlTY
• Specialised personnel with experience in airlines• +30 airlines already use our products successfully • +130 m. pax/year handled using Aracs solution
• 75% of all Latin American passengers are
processed using the Aracs solutions
TRAVEL AND TRANSPORTATION
Airline
SerViCeS
AnD SOlUTiOnS
ceicomgroup.com CEICOM AMERICAMoreno 970 – Piso 1° – C1091AAT Buenos Aires Argentina Tel.: + (5411) 4334-4486 Fax: + (5411) 4334-0113 www.ceicomgroup.com CEICOM EUROPA Avda. de Bruselas, 35 – 28108 Alcobendas (Madrid) Spain Tel.: + (3491) 480-6904 Fax: + (3491) 480-7333
CEICOM reserves the right to modify these specifications without prior notice
FrOM STrATeGY TO
iMPleMenTATiOn
indra in air transportation
Clients
Airlines, Tours Operators, Travel Agencies and Hotels Air Traffic Authorities, Airport and Handling Agent
Strategy
Consulting
processes
and operations
Solutions and Services
Indra Offering includes a wide range of solutions, technology components and services, from strategy to operations, which are basically aimed at controlling and managing complex and/or critical processes:
eCommerce: Indra re-shapes your conversion funnel to increase profit, optimizing your results, getting better ratios at lower cost and cutting unnecessary expenses.
Business intelligence: using Aracs MIS (airline oriented) or any other BI tool, Indra can turn data into information, building key reports to follow-up and take best decisions at the right time.
Customer relationship: gather relevant information to know the client, analyse it, extract all the potential and use it to increase sales. Indra can do this using any existing CRM tool or by finding a tailormade solution
innOVATiOn, TAlenT, TeCHnOlOGY,
SOlUTiOnS, SerViCeS
• 1/3 of world air traffic is handled by countries
using Indra technology
• Differentiated offer based on innovation and
technological excellence
STrATeGiC COnSUlTAnCY
• Top 3 in the Spanish strategic consulting market • More than 400 consultants and annual
turnover of € 60 million
• Group specialising in airline consultancy
reVenUe ACCOUnTinG, inVenTOrY & lOYAlTY
• Specialised personnel with experience in airlines• +30 airlines already use our products successfully • +130 m. pax/year handled using Aracs solution
• 75% of all Latin American passengers are
processed using the Aracs solutions
WHO We Are
The premier iT company
in Spain and a leading IT multinational in Europe and Latam
r+D+i
3 years
€ 500M
Collaboration with more than
100 universities and research centres
30,000 professionals
78% graduates and higher qualifications
over 40 nationalities
International: More than
8,500 professionals
€ 2,380 M
in revenues
106 countries
20.000
projects per year
• Market leader in South America
• Over 20 years experience helping airlines to reduce costs
• More than 200 Professionals
• More than 30 airlines using Aracs
• iATA Strategic Partner
• Presence in 5 Continents
• Well known products among the industry
• 75 % of latam passengers
revenue accounted
• + 130 Million Passenger
accounted with Aracs
• lCC Revenue Accounting
• SiS Compliant by 2010
Solution
6 flexible solutions that can be implemented integrated or independently.
New version every year. Customization on demand. User meeting every 2 years. Flexible implementation model for all the products.
Well know products among the industry
Geography
Head Office in Madrid.
Development center in Buenos Aires. BPO Centers in MAD, BUE and MUM. Commercial representatives in South Africa, Italy, Mexico and India.
Data center in Madrid, at Indra facilities.
Together,
Ceicom and indra
offer a powerful
combination:
deep insight into the
challenges and needs of
the airline industry, and
the financial might,
capability and breadth
of experience to deliver
long-lasting solutions and
an unbeatable
quality of service
to our clients.
CEICOM
Industry kno wledge CapabilityINDRA
IT Innovation capabilityINDRA - CEICOM
differentiated market offerings
0 50 100 150 200 250 200 150 100 50
A portfolio of specific products tailored to the industry combined with
the knowledge, technological capabilities and service delivery models
allow significantly increased levels of efficiency and value
for the business.
A range of flexible models of collaboration available, from in-house
solutions up to full operational business process support.
reVenUe ACCOUnTinG SerViCe MODelS
ARACS CAN BE DELIVERED IN DIFFERENT WAyS.
In House
ASP
BPO
Hardware
Operative System
Data base software
IT Processes responsibility
IT support
ARACS License
ARACS Maintenance
Users
Requires training
Form of payment
Client’s CEICOM / INDRA CEICOM / INDRA Client’s CEICOM / INDRA CEICOM / INDRA Client’s CEICOM / INDRA CEICOM / INDRA Client’s IT area CEICOM / INDRA CEICOM / INDRA Client’s IT area CEICOM / INDRA CEICOM / INDRA
Included in Included in Included in the rent the service the service Included in Included in Included in the rent the service the service Client’s staff Client’s staff CEICOM
Yes Yes No
Monthly Rent Monthly fees Monthly fees
Application Functionality
Aracs is a modern application developed
to integrate the source of Sales / Refund
information with the uplift data in the matching
process fulfilling IATA regulatory requirements:
SIS & PCI Compliant
MA
TCHING
PR
O R ATIN
G
ACCOUNTING SALE S / R EFUN D FLOW N OUT. INT ERLIN E BI LLIN G IN . IN TE RL INE BILLINGBusiness Plan and launching: INDRA prepared the Business Plan and implemented all the process needed for the definitive starting operations of the Airline, one of the most successful regional airlines in Europe
Airport Operations reengineering: Re-desing of the main operations of the Airline in order to decide whether to move the new T2 terminal at México DF airport including service improvements and overall reduction in operating costs
Frequent Flyer programme: The airline commissioned our Systems design branch to manage its FFP. It is integrated into airline’s website and also linked to a large number of aeronautic and other partners
Some relevant Projects & Customers
night Fleet Assignment Tool: Fleet management tool intended for optimising the daily fleet assignment, taking into account different constraints: commercial, operational, crew-related, maintenance, etc.
Sales and revenue accounting systems: developed by CEICOM for the whole airline: revenue control, sales auditing, cash control. All in a web-based solution for improved reliability and lower cost
Start Up of long-haul Virgin Blue subsidiary which has implemented Aracs in BPO mode all owing huge savings for a company that covers the routes between
Australia and the USA.
CeiCOM leader in front and back office airline
solutions and services
Taking into account the private characteristics of each airline company we offer flexibility in
the implementation of the service model.
WHO We Are
The premier iT company
in Spain and a leading IT multinational in Europe and Latam
r+D+i
3 years
€ 500M
Collaboration with more than
100 universities and research centres
30,000 professionals
78% graduates and higher qualifications
over 40 nationalities
International: More than
8,500 professionals
€ 2,380 M
in revenues
106 countries
20.000
projects per year
• Market leader in South America
• Over 20 years experience helping airlines to reduce costs
• More than 200 Professionals
• More than 30 airlines using Aracs
• iATA Strategic Partner
• Presence in 5 Continents
• Well known products among the industry
• 75 % of latam passengers
revenue accounted
• + 130 Million Passenger
accounted with Aracs
• lCC Revenue Accounting
• SiS Compliant by 2010
Solution
6 flexible solutions that can be implemented integrated or independently.
New version every year. Customization on demand. User meeting every 2 years. Flexible implementation model for all the products.
Well know products among the industry
Geography
Head Office in Madrid.
Development center in Buenos Aires. BPO Centers in MAD, BUE and MUM. Commercial representatives in South Africa, Italy, Mexico and India.
Data center in Madrid, at Indra facilities.
Together,
Ceicom and indra
offer a powerful
combination:
deep insight into the
challenges and needs of
the airline industry, and
the financial might,
capability and breadth
of experience to deliver
long-lasting solutions and
an unbeatable
quality of service
to our clients.
CEICOM
Industry kno wledge CapabilityINDRA
IT Innovation capabilityINDRA - CEICOM
differentiated market offerings
0 50 100 150 200 250 200 150 100 50
A portfolio of specific products tailored to the industry combined with
the knowledge, technological capabilities and service delivery models
allow significantly increased levels of efficiency and value
for the business.
A range of flexible models of collaboration available, from in-house
solutions up to full operational business process support.
reVenUe ACCOUnTinG SerViCe MODelS
ARACS CAN BE DELIVERED IN DIFFERENT WAyS.
In House
ASP
BPO
Hardware
Operative System
Data base software
IT Processes responsibility
IT support
ARACS License
ARACS Maintenance
Users
Requires training
Form of payment
Client’s CEICOM / INDRA CEICOM / INDRA
Client’s CEICOM / INDRA CEICOM / INDRA
Client’s CEICOM / INDRA CEICOM / INDRA
Client’s IT area CEICOM / INDRA CEICOM / INDRA
Client’s IT area CEICOM / INDRA CEICOM / INDRA
Included in Included in Included in
the rent the service the service
Included in Included in Included in
the rent the service the service
Client’s staff Client’s staff CEICOM
Yes Yes No
Monthly Rent Monthly fees Monthly fees
Application Functionality
Aracs is a modern application developed
to integrate the source of Sales / Refund
information with the uplift data in the matching
process fulfilling IATA regulatory requirements:
SIS & PCI Compliant
MA
TCHING
PR
O R ATIN
G
ACCOUNTING SALE S / R EFUN D FLOW N OUT. INT ERLIN E BI LLIN G IN . IN TE RL INE BILLINGBusiness Plan and launching: INDRA prepared the Business Plan and implemented all the process needed for the definitive starting operations of the Airline, one of the most successful regional airlines in Europe
Airport Operations reengineering: Re-desing of the main operations of the Airline in order to decide whether to move the new T2 terminal at México DF airport including service improvements and overall reduction in operating costs
Frequent Flyer programme: The airline commissioned our Systems design branch to manage its FFP. It is integrated into airline’s website and also linked to a large number of aeronautic and other partners
Some relevant Projects & Customers
night Fleet Assignment Tool: Fleet management tool intended for optimising the daily fleet assignment, taking into account different constraints: commercial, operational, crew-related, maintenance, etc.
Sales and revenue accounting systems: developed by CEICOM for the whole airline: revenue control, sales auditing, cash control. All in a web-based solution for improved reliability and lower cost
Start Up of long-haul Virgin Blue subsidiary which has implemented Aracs in BPO mode all owing huge savings for a company that covers the routes between
Australia and the USA.
CeiCOM leader in front and back office airline
solutions and services
Taking into account the private characteristics of each airline company we offer flexibility in
the implementation of the service model.
WHO We Are
The premier iT company
in Spain and a leading IT multinational in Europe and Latam
r+D+i
3 years
€ 500M
Collaboration with more than
100 universities and research centres
30,000 professionals
78% graduates and higher qualifications
over 40 nationalities
International: More than
8,500 professionals
€ 2,380 M
in revenues
106 countries
20.000
projects per year
• Market leader in South America
• Over 20 years experience helping airlines to reduce costs
• More than 200 Professionals
• More than 30 airlines using Aracs
• iATA Strategic Partner
• Presence in 5 Continents
• Well known products among the industry
• 75 % of latam passengers
revenue accounted
• + 130 Million Passenger
accounted with Aracs
• lCC Revenue Accounting
• SiS Compliant by 2010
Solution
6 flexible solutions that can be implemented integrated or independently.
New version every year. Customization on demand. User meeting every 2 years. Flexible implementation model for all the products.
Well know products among the industry
Geography
Head Office in Madrid.
Development center in Buenos Aires. BPO Centers in MAD, BUE and MUM. Commercial representatives in South Africa, Italy, Mexico and India.
Data center in Madrid, at Indra facilities.
Together,
Ceicom and indra
offer a powerful
combination:
deep insight into the
challenges and needs of
the airline industry, and
the financial might,
capability and breadth
of experience to deliver
long-lasting solutions and
an unbeatable
quality of service
to our clients.
CEICOM
Industry kno wledge CapabilityINDRA
IT Innovation capabilityINDRA - CEICOM
differentiated market offerings0 50 100 150 200 250 200 150 100 50
A portfolio of specific products tailored to the industry combined with
the knowledge, technological capabilities and service delivery models
allow significantly increased levels of efficiency and value
for the business.
A range of flexible models of collaboration available, from in-house
solutions up to full operational business process support.
reVenUe ACCOUnTinG SerViCe MODelS
ARACS CAN BE DELIVERED IN DIFFERENT WAyS.
In House
ASP
BPO
Hardware
Operative System
Data base software
IT Processes responsibility
IT support
ARACS License
ARACS Maintenance
Users
Requires training
Form of payment
Client’s CEICOM / INDRA CEICOM / INDRA
Client’s CEICOM / INDRA CEICOM / INDRA
Client’s CEICOM / INDRA CEICOM / INDRA
Client’s IT area CEICOM / INDRA CEICOM / INDRA
Client’s IT area CEICOM / INDRA CEICOM / INDRA
Included in Included in Included in
the rent the service the service
Included in Included in Included in
the rent the service the service
Client’s staff Client’s staff CEICOM
Yes Yes No
Monthly Rent Monthly fees Monthly fees
Application Functionality
Aracs is a modern application developed
to integrate the source of Sales / Refund
information with the uplift data in the matching
process fulfilling IATA regulatory requirements:
SIS & PCI Compliant
MA
TCHING
PR
O R ATIN
G
ACCOUNTING SALE S / R EFUN D FLOW N OUT. INT ERLIN E BI LLIN G IN . IN TE RL INE BILLINGBusiness Plan and launching: INDRA prepared the Business Plan and implemented all the process needed for the definitive starting operations of the Airline, one of the most successful regional airlines in Europe
Airport Operations reengineering: Re-desing of the main operations of the Airline in order to decide whether to move the new T2 terminal at México DF airport including service improvements and overall reduction in operating costs
Frequent Flyer programme: The airline commissioned our Systems design branch to manage its FFP. It is integrated into airline’s website and also linked to a large number of aeronautic and other partners
Some relevant Projects & Customers
night Fleet Assignment Tool: Fleet management tool intended for optimising the daily fleet assignment, taking into account different constraints: commercial, operational, crew-related, maintenance, etc.
Sales and revenue accounting systems: developed by CEICOM for the whole airline: revenue control, sales auditing, cash control. All in a web-based solution for improved reliability and lower cost
Start Up of long-haul Virgin Blue subsidiary which has implemented Aracs in BPO mode all owing huge savings for a company that covers the routes between
Australia and the USA.
CeiCOM leader in front and back office airline
solutions and services
Taking into account the private characteristics of each airline company we offer flexibility in
the implementation of the service model.
