Human Resource Management

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Human Resource Management

Section 1 1 marks

1) contains data about each employees skills abilities work preferences etc.

(a) CV (b) Records

(c) Skills inventory

(d) Appraisal Form

2) is one of the acceptable method for obtaining feedback in training.

(a) Structured Interview

(b) Performance after Training (c) Improvement after Training (d) Employee Turnover Rate

3) HRM is more whereas Personnel Management is slightly narrow.

(a) Complex (b) Detailed (c) Mechanical

(d) Growth-oriented

4) The term “Training” indicated any process by which the aptitudes skills and abilities of employees to perform specific jobs are .

(a) Evaluated (b) Rated (c) Decreased

(d) Increased

5) This method is generally used to collect employee opinions about the factors which affect morale and their effect on personnel objectives.

(a) Interview Method

(b) The Questionnaire Method

(c) Brainstorming (d) Focus Group

6) In the philosophy is more based on “stick‟ approach rather than “carrot” approach.

(a) Human Resource Planning (b) Motivation

(c) Human Resource development

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perform specific jobs are increased is termed as:

(a)Training

(b)Induction (c )Orientation (d)Performance

8) Which of the following may be related to forecasting manpower requirements?

(a) Mathematical projections

(b) Job vacancy Advertisements (c) Staffing

(d) Hiring

9) indicates the specific duties to be performed by the worker and the circumstances under which these duties are to be performed.

(a) Job Descriptions (b) Job Specifications (c) Role

(d) Job analysis

10) The word 'dynamics', is derived from a Greek word which means :

(a) Power (b) Unique (c) Strength

(d) Force

11) The approach which was instilled in the principles of mass production, organization of work, simple work skills and supervisory managerial skills is termed as.

(a)The scientific management approach

(b)Craft system (c )Human relations (d)organisational behavior

12) Which of the following is Not an external source of Recruitment?

(a) Advertisement

(b) Promotion

(c) Employment Agencies (d) Employee Referrals

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13) Which leadership term was first coined by J.V. Downton in 1973.

(a) Transformational

(b) Trait

(c) Transactional (d) None of the above

14) Transfer is "the movement of an employee from one job to another on same occupational level and at about the same level of wages or salary”. Who has given this method?

(a) Pigors & Meyers

(b) Mckinsey (c) Adam Smith (d) None of the above

15) In this method of training, an effort is made to expose participants to concepts and theories, basic principles, and pure and applied knowledge in any subject area.

(a) Experiential Methods

(b) Knowledge based Methods

(c) Simulation Methods (d) Mentoring

16) Need Hierarchy Theory is propounded by:

(a) Herzberg (b) Alderfer (c) Lewin

(d) Maslow

17) Human resource planning is

essential because of frequent ………

(a)Complaints

(b)Labour turnover

(c )Employee training (d)Competition

18) In India, wages are classified as 3 types, identify the non-applicable one from the list given below.

(a) Minimum wage

(b) Collective Wage

(c) Fair wage; and (d) Living wage

19) The best medium to reach a „large audience‟ for the process of recruitment is : (a)Casual applicants

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(d)Employment agencies

20) The two sources of recruitment are: (a) Newspaper and Consultants

(b) Campus and Employment Exchange. (c) Transfer and References

(d) Internal and External

21) The practice in which „senior executives periodically review their top executives &those in the next-lower level to determine several backups for each senior or key position in the firm is termed as:

(a)Performance appraisal

(b)Succession planning

(c )Management development (d)Training

22) The famous study undertaken by US social scientist Elton Mayo and Fritz Roethlisberger at the Western

Electric‟s plant in Chicago is known as:

(a)The scientific study (b) The behavioural studies

(c ) The Hawthorne Studies

(d)The Organisational studies

23) examination may protect the company against unwarranted claims under worker‟s compensation laws.

(a) Written (b) Physical (c) Mental

(d) Reference

24) To carry on its work each organization needs personnel with the , .

(a) Age , Experience

(b) Knowledge , Skill

(c) Age , Recommendation (d) Reference , Experience

25) Theory X and Theory Y is proposed by:

(a)Maslow

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(d) Mckinsey

26) is a written record of the duties, responsibilities and conditions of the job.

(a)HRIS

(b) Skills Inventory (c) Job analysis

(d) Job Description

27) The HR planning at the National Level is generally done by .

(a) Consultants (b) Managers (c) Council

(d) Government

28) The process by which a management determines how an organization should move from its current manpower position to its desired manpower position‟ is:

(a)Human resource management

(b)Human resource planning

(c )Performance appraisal (d)Selection

29) In this category the emphasis is on achieving through group processes and dynamics.

(a) Vestibule (b) Case study

(c) Experiential

(d) Lecture Method

29) A Job Analysis record includes the preparation of and .

(a) Role and Task (b) KRA and Appraisal

(c) Job Description , Job specification

(d) Training Needs and Application Blank

30) The term is commonly used for those employees whose pay is calculated according to the number of hours worked.

(a) Pay (b) Reward

(c) Wage

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(a) Relationship Theories (b) Management Theories

(c) Great Man Theories

(d) Participative Theories

32) This method is generally used to collect employee opinions about the factors which affect morale and their effect on personnel objectives.

(a)Interview Method

(b)The Questionnaire Method

(c)Brainstorming (d)Focus Group

33) is an outside third party who is brought in to settle a dispute, and he or she has the authority to make a decision.

(a) Government

(b) An arbitrator

(c) Union (d) Legal Expert

34) Problem solving skills are more related to activities

(a) Training (b) Networking

(c) Decision making

(d) Appraisal

35) Minimum Wages Act was passed in which year.

(a) 1910

(b) 1948

(c) 1950 (d) 1947

36) Organizational growth needs to be meshed with the growth. (a) Managerial

(b) Profit

(c) Individual’s

(d) Team’s

37) The National Commission of Labour states that complaints affecting one or more individual workers in respect of their wage payments, overtime, leave, , seniority, work assignment, and discharges would constitute grievances.

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(b) transfer, promotion

(c) Pay, Promotion (d) Incentive, Punishment 38) State true or false

1. Each organization needs competent staff with the necessary qualifications, skills, knowledge, work experience and aptitude to perform work.

2. Manpower planning is also needed in order to identify an organizations need to reduce its workforce

Select the correct option (a)1 is True,2 is False (b)1 is False, 2 is True

(c )1 is True, 2 is True

(d)1 is False, 2 is False

39) The industrial relations activity of a personnel officer includes _.

(a) Recruiting , interviewing

(b) Grievance handling , contract Negotiations

(c) Transfer , Termination (d) Leadership , motivation

40) This method depends upon recognition that there are differences in the levels of duties, responsibilities and skills required for the performance of different jobs. What method is being talked about here?

(a) Point Method

(b) Grade Description Method

(c) Time Span Method (d) Ranking Method

41) The human relations is an outcome of the famous study. The study is known as: (a)Organizational study

(b)The management study (c )Scientific study

(d)The Hawthorne study

42) Which method is best suited to adjust short term fluctuations?

(a)Contractual staffing

(b)Voluntary Organisation (c)Casual applications (d)Employment agencies

43) Companies are designing programs to increase employee productivity, control attrition, prevent job burnout & obsolescence, and improve the quality of employees work lives.

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(a) Employee growth

(b)Recruitment (c)Selection (d)Appraisal

44) Wage Boards: The boards are appointed by the Government and usually consist of seven members – (a) three representatives of management, two of labour, one independent member and a chairman

(b) two representatives of management, two of labour, two independent members and a chairman.

(c) Three representatives of management, Three of labour, and a chairman (d) Four representatives of management, two of labour and a chairman

45) A Human Relations program represents an attempt at improving employee and _...through an improved three way communication.

(a) Pay and Bonus

(b) Working hour and Attendance

(c) Morale and Motivation

(d) Commitment and Tenure

46) Who is associated with the Factor Comparison Method?

(a) E.J.Benge.

(b) R. Hoppock (c) E.N. Hay (d) Meyers

47) ………is referred as the horizontal restructuring of jobs.

(a) Job Enlargement

(b) Job Enrichment (c) Job Description (d) None of the above

48) Which are two main welfare schemes : (a) Standard and Non –standard welfare schemes

(b) Statutory and Non – Statutory welfare schemes

(c) Standard and Statutory welfare schemes (d) None of the above

49) ……….. process of identifying key competencies for an organization and/or a job and incorporating those competencies throughout the various processes of the organization.

(a) Job Analysis (b) Job design

(c) Competency mapping

(d) None of the above

50) Ramesh is conducting an interview for hiring the Sales Executive for his organization. He needs to know about the personality of the person. What method he may use:

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(b) Reference Check

(c) Psychological Test

(d) Depth Interview

Section B

( Each question carries 2 mark )

1) Vidya is a personnel manager at Easy craft manufacturing company. The director discusses the issues related to termination and transfer of employees. He also asks her that how the improvement can be made in human climate in the organization

What role is played by Vidya?

(a) Leadership

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(d) Organizing

2) The Thayer and McGhee model has following three factors.

(a) Financial, Political, Social analysis

(b) Organization, Task, Man analysis

(c) Quality , Production, operation analysis (d) Markovian , Ratio, Trend analysis

3) Following are the steps of Grievance handling; they are not given in proper sequence. I. Analyze and divide

II. Follow up

III. Receive and define the nature of the dissatisfaction IV. Get the facts

V. Apply the answer

Choose the correct sequence from the options given below.

(a) V,II,IV,III, I

(b) III,IV,I, V,II

(c) I, III,IV,II,V (d) I,II,V,IV,III

4) Inequality is good; everyone has a place; some are high, some are low • Most people should be dependent on a leader,

• The powerful are entitled to privileges, and • The powerful should yield their power

According to Dutch scientist, Geert Hofstede model these are the characteristics of which dimension?

Select the correct option

(a) Uncertainty Avoidance (b) Individualism

(c )Power distance

(d) Masculinity

5) The following four steps for HR planning are being given by Wickstrom.

a. 1. Job Analysis 2. Recruitment 3. Selection 4. Induction.

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resources 3. Anticipating manpower problems 4. Planning.

c. 1. Analysis 2. Projecting 3. Hiring 4. Retaining. d. 1. Planning 2. Directing 3. Controlling 4. Implementing

6) State True or False:

1.The Organizational Sciences approach to human resources management has brought the focus to the scientific process within organizations that can impact employee experience, and less on just the individual.

2. The Scientific Management approach was a key part of the industrial revolution typical of the nineteenth and early twentieth century

Select the correct option:

(a)1 is True and 2 is True

(b)1 is False and 2 is False (c)1 is True and 2 is False (d)1 is False and 2 is False

7) State True or False:

1. the Mines Act, 1952, empowers the Government to specify employment of welfare officer/officers

2. Under the Factories Act, 1948, employers had to employ a Welfare Officer in a factory employing 500 or more workers.

3. Oppression and poor working conditions prevailed in all industries and intensified in the tea estates this prevailed till the enactment of the Factory Act of 1881

4. Under the Factories Act, 1948, employers had to employ a Welfare Officer in a factory employing 1000 or more workers

Select the correct option

(a)only 1 is true

(b)Only 1,2 & 3 are true

(c )only 4 is true (d)Only 1,3 & 4 are true 8) State True or False

1. Human Resource Management focus is proactive in nature and pays attention to employee satisfaction.

2. The „Personnel Management philosophy is relied on the Theory X approach. (a)Statement 1 is false and statement 2 is false

(b) Statement 1 is true and statement 2 is false (c ) Statement 1 is false and statement 2 is true

(d) Statement 1 is True and statement 2 is True

9) Choose one :

1.To give an overview of the organization

2.To inform Organization Vision / Mission and Objectives statement, its structure and hierarchy 3. To give an overview of the HR policies and processes and introduction

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option: (a)Selection

(b)Induction

(c )Recruitment (d)Placement

10) Rajeev is a content developer for e-learning solutions company. He has been

working there for past 5 years and has done well in different projects. But since past 5 years and has done well in different projects. But since past few months, he has displayed certain different behaviours. 1) He reacted badly in the meeting when a new responsibility was given to him.

2) He often comes late to office

3) He is forwarding his resume to Recruiters

4) He continuously complains about the working conditions

What does this indicate?

(a) Rajeev is highly motivated (b) He want promotion

(c) He is not satisfied with Job

(d) He is under stress.

11) Which are the recruitment sources in India: 1. Badli or temporary workers

2. Employment agencies 3. Advertisements 4. Talent contractors

5. Applications introduced by Employees 6. Casual callers

Select the correct option:

(a)Only 1 (b)Only 1,2 & 3 (c )Only 3

(d)1,2,3,4,5 & 6 all

12) Which of the following option is correct :

i. this process focuses on the planning part for the manpower requirements.

ii. in this process, the implementation of the manpower plans and execution takes place. Select the correct option:

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(b) 1.Human resource planning ,2.Recruitment and Selection

(c )1. Human resource planning,2.Orientation (d)1.Orientation,2.Recrutiment

13) The direct methods to analysis organization climate include , .,………. (a) Turnaround, Absenteeism , Low morale data

(b) Observation, Use of questionnaires, interviews

(c) Appraisal, Elimination, Performance (d) Feedback, Training, SFOT analysis

14) State True or False:

1. According to the Factory Act of 1881 Workers employed in the factories were allowed a week off-day and provisions were made for supervision, quality and hours of work.

2. The Factory Act of 1881 established the minimum age of children for employment to be 15 years and the maximum working hours for them to not exceed 9 hours a day and only in the day-shift.

Select the correct option

(a) Statement 1 is true and statement 2 is True (b) Statement 1 is False and statement 2 is False

(c )Statement 1 is true and statement 2 is false

(d) Statement 1 is False and statement 2 is True

15) BARS referred as ……….. whereas MBO referred as

a) Behaviorally anchored rating scale , Management by objective

b) Behaviorally assumed rating scale , Management by objective

c) Behaviorally assigned rating scale , Management by objective

d) Behaviorally arranged rating scale , Management by objective

16) ……… interview which is very rigid, sequential and prepared well in advance. While

……… interview which is flexible and instantaneous. a) Standard , structured

b) Structured, standard c) Unstructured, standard

d) Structured, unstructured

17) ……….. is a method in on the job development while ……….is the method in off the

job development.

a) Understudy assignment , Simulations

b) Simulations, Understudy Assignment

c) Understudy assignment , job rotation d) Job rotation, understudy assignment

18) ……….is the sequential pattern of jobs that form a career, ……… process by which

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a) Career planning, career path

b) Career path, career planning

c) Career planning, career goals

d) Career goals, career planning

19) ……… refers to employee reassignment, layoffs and restructuring in order to make a business

more competitive, efficient and cost effective. a) Career counseling

b) Career path

c) Downsizing

d) Career goal

20) ……….. is an integrated computer based system used to manage internal and external

resources, including tangible assets, financial resources, materials, and HR.

a) Enterprise resource planning

b) Enterprise career planning c) Enterprise system planning

d) None of the above

21) HR masters is an agency engaged in employee performance Appraisal. Recently it

has got an assignment from Quick Retail. The requirements are: 1)Giving the best picture of performance

2) Maintain the confidentiality

3) Keeping the named of appraiser s anonymous 4) Requires a subjective feedback and comments

Choose the correct opinion

(a) Management by objectives (b) BARS

(c) Paired comparison

(d) 360 degree Appraisal

22) and are associated with the Hawthorne studies.

(a) Dale Yoder and Henemen

(b) Elton Mayo and F.J. Roethlis Berger

(c) Maslow and Herzberg (d) Taylor and Smith

23) The practice of training people to obey rules or code of behavior , using punishment to correct disobedience.

a) Charge sheet

b) Discipline

c) Suspension d) None of the above

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employer , where the employer receives various tax benefits.

a) Employee stock option plan

b)Enterprise stock option plan c) Employer stock option plan d) None of the above

25) High Horizons is a manufacturing Unit dealing with the manufacturing of car

accessories. Currently it is not doing well because of tuff market competition and there are financial crisis also. The Manager Mr. R. Menon is worried because of decreasing interest of employees and low productivity. What steps he could take to improve the situation.

(a) Implement disciplinary actions against non productive employees. (b) Reduce the employee strength to cut costs.

(c) Introduce certain recognition Programmes to improve Employee Morale

(d) Suggest the management to sell of the unit.

Section C

1) Explain the different types of human resource planning methods in detail (10 marks)

2) Discuss in brief the different methods the organization can use to appraise the performance of

employees in the organization. (10 marks)

3) Describe the different methods of training of employees in the organization. (10 marks)

4) What is meant by Job Evaluation and what are the various techniques of job evaluation. (10 marks)