call centre
In the call centre
... This excerpt from the unpublished novel Dead Americans was largely produced just after the 2003 No Border camp in Frassanito, Southern Italy, at which a number of internees were successfully liberated from an Italian ...
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Taylorism, targets and the pursuit of quantity and quality by call centre management
... four call centres in the ...UK call centre operations into a ‘virtual’ operation, in which customer transactions could be switched to whatever centre was adjudged best able to handle the calls ...
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The globalization of service work : analyzing the transnational call centre value chain
... of call centre labour through detailing exact quantities and qualities of labour power deemed necessary for profitable ...insulate call-handling from potentially damaging quality slippages or ...
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Investigating Factors Creating Job Stress With special focus on call centre employees
... Abstract - This study investigated the reasons of Stress in relation to their job experience in call centre. The objective of this article is to investigate the sources of stress among the employees in ...
5
Call Centre Conversation Summarization: A Pilot Task at Multiling 2015
... The track leverages conversations from the De- coda and Luna corpora of French and Italian call centre recordings, both with transcripts available in their original language as well as English trans- lation ...
5
Domestic labour : the experience of work in India's other call centre industry
... Mumbai call centre as a chai ...a call from a Scottish customer, resonate with the multiple images and perceptions popularly associated with the Indian call centre: cultural and ...
34
Audiometric findings in call centre workers exposed to acoustic shock
... the call handler’s desired speech listening ...the call-handling equipment, or as a last resort by peak-clipping in the earphone ...by call centre workers, the maximum output sound pressure ...
10
Lean six sigma in a call centre : a case study
... of Call Centres are outbound centres and inbound ...inbound Call Centre operations. For many customers Call Centres are the first point of contact with an organisation and their experiences ...
22
Exploring antecedents and consequences of burnout in a call centre
... by call centres in the future, voice-to-voice customer contact will become the most salient form of customer contact (Malhotra & Mukherjee, ...1999). Call centre employees, and customer service ...
9
Impacts of agglomeration on call centre operations: evidence from North West England
... Relatively little attention has been given to the possible variations in locational requirements between contact centres involving different types of product-markets and the institutional and functional linkages that ...
34
The construction of work–life balance: The experience of Black employees in a call-centre environment
... It is not our intention to claim that the approach followed here will deliver a final solution to conceptual problems related to work–life balance, but rather that it would contribute to the current body of research with ...
8
"Helping you to pay us": rapport management in debt collection call centre encounters
... the call centre worker and for the debtor/customer and, therefore, to the respective dynamic judgements each may make regarding the rapport (or lack thereof) between ...
31
The Portrayal of Moral Values and Ethics in Chetan Bhagat’s ‘One Night at the Call Centre’
... Another important character is that of Radhika, a married woman who takes care of her home, tends to her orthodox in- laws by day and works at the call centre by night. She feels betrayed and lost when she ...
7
Multiculturalism: Exploring the Inner World of New Technocrats in One Night @ the Call Centre
... a call centre in night shifts to sustain their lives in metropolitan ...the call center. The Boss of the call center always disgraces the employees and never heeds to their complaints against ...
7
Kisan Call Centre: A New Vista for Indian Agricultural Extension System
... the Call Centre Agents call back in lean hours in the ...of Call Centre Agents and they also told that the plans are afoot to add 100 more seats in the call centres all over the ...
14
Tuckman's theory of group development in a call centre context: does it still work?
... The CC provides a ‘team’ based structured work environment characterised by high levels of staff mobility between ‘teams’, (transient group membership), facilitated in large part, through task competence of all Customer ...
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SOCIO ECONOMIC STUDY OF CALL CENTRE EMPLOYEES IN INDIA: A CASE STUDY OF MUMBAI REGION
... of call centre employees in India: A case study of Mumbai region’ the researcher has gone through primary as well as secondary data ...international call centres located in and around Mumbai such as ...
9
The relationship between emotional intelligence and job performance in a call centre environment
... the call centre environment, such as the constant technological change; opposition from clients; and working in shifts, place unique demands on employees (De Waal, ...success, call centre ...
7
The subterranean stream: Communicative capitalism and call centre labour
... Australian call centre in the Latrobe Valley, east of ...a call centre in southern Ontario, and writer and journalist Andrew Bibby (2000) has catalogued some of the many organizing efforts at ...
14
Sense of coherence, career adaptability and burnout of early-career Black staff in the call centre environment
... of call centre ...the call centre environment, can help individuals to identify personal strengths and other positive psychosocial resources necessary for adjusting to changing contextual ...
10