Service Systems
Swarm Intelligence in the Optimization of Concurrent Service Systems
... Service systems are inherently concurrent with multiple asynchronous ...sequential systems are found to be inadequate for the analysis of systems exhibiting concurrency and synchronization of ...
5
Service systems for value co creation
... in service systems for value ...a service system for co-creation is to be viable, it must hold potential value for both the customer and the ...of service systems, it has been reported ...
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Understanding Public Service Systems: Is there a role for Complex Adaptive Systems Theory?
... administration. Organisational complexity theorists (Anderson 1999, Stacey 2000) argue that CAS theory can be applied to develop useful analyses of organizational systems in general. However, critics of attempts ...
48
A review of product-service systems design methodologies
... and service elements, and their ...product service ontology as the conceptualization of the product ...that service involves activity, outcome, process and ...Product Service Systems ...
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Enabling Innovation in Complex Welfare Service Systems
... welfare service systems require the ability to articulate emerging themes, to stand “co-opetition” states of di- versity, to acknowledge the boundaries of rational thinking and resist the urge to rapidly ...
18
Principles Of Service Systems: An Ontological Approach
... a service capacity. Service commitment refers to the formal agreement to provide a class of services to a service audience by a principal or trustee with the proper administrative control over the ...
18
Modelling electronic service systems using UML
... modelling systems of elec- tronic services using ...Electronic Service Management Systems (ESMSs), a novel concept drawn from ex- perience of HP Service Composer and DySCo (Dynamic ...
15
Adaptive Change Management for Industrial Product-Service Systems
... Product-Service Systems (IPS²) are characterized by a very high degree of dynamic changes not only during their planning, but throughout their entire life ...
11
Viable service systems and decision making in service management
... unexpected interactions. Accordingly, the variety and variability characterizing the evolving context in which the decision-making process is developed, weakens the decision makers’ capacity to interpret and comprehend ...
32
Advances in designing product-service systems
... Product-Service Systems (PSS) have emerged as a class of hybrid business models that have evolved particular relevance to enterprises operating in a resource-efficient, circular economy (environments that ...
32
LETRIS: Staffing service systems by means of simulation
... When demand is stationary and the scheduling horizon is long enough for the transient phase to be considered negligible, queueing theory can be used to determine the minimum number of people (servers) needed to guarantee ...
12
Service systems with balking based on queueing time
... Even in the absence of the balking behavior the M/G/s queueing system is no- torious for its complexity which forbids analytical solutions. Analytical results are available for only a few special cases, while a handful ...
104
S D logic research directions and opportunities : the perspective of systems, complexity and engineering
... the systems view of service and the engineering of service ...of service systems have tended to study the systems’ IT components (Hsu 2009; Qiu ...activity systems come ...
9
Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?
... of service users is poorly ...the service user in co- production. However the role of the service professional is equally important – co- production describes the interactions of both service ...
23
Servitization as a driver for organizational change
... Myrthianos et al. examine the evolution of the music industry from 1990 to 2010. The long time period illustrates the impact of servitization on the industry, driven by disruptive innovations (Tidd and Bessant, 2005) ...
13
Supporting Locational Decision Making: regionalization of Service Delivery systems
... Although we deal with a rather simplified case, our approach can be considered as an attempt to provide answers to a limited number of 'what if' questions and furthermore, yields insights into two basic aspects. On the ...
14
Measurement of Agility to Change for Service-Based Systems
... to service-based applications, ...a service-based system in comparison with that of a non-service-based one in order to determine if service adoption eventually pays off when changes are ...
5
Recommender Systems as a Mobile Marketing Service
... RS service that is an effective instrument in increasing customer purchase rates for a specific port- folio of telecommunication ...marketing service which can be lev- eraged by a company’s clients as well ...
17
Web Service Information Systems and Applications
... There are many WS-* specifications addressing meta-data defined broadly WS-MetadataExchange • WS-Context WS-RF • ASAP UDDI • WBEM WS-ManagementCatalog • WS-GAF And many different impleme[r] ...
19
Designing telecommunication service management systems
... use of such proprietary management solutions was prevalent up to the late 1980s and early 1990s when standards based management products began to emerge. In this period the key standard bodies were OSI (with the X700 ...
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