[PDF] Top 20 MERLIN LEGEND Communications System Calling Group Supervisor’s Guide

... a calling group are unavailable, incoming calls are placed in a holding area (a queue) where the system tracks the number of calls and the order in which they ...your system, callers entering ... See full document

... A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone. (You also see the message posted at your own phone as a reminder.) There may be as many as ... See full document

... the system treats star codes no differently from other dialed digits, and you cannot include a star code in an Allowed/Disallowed List; this can affect calling restrictions and ARS ... See full document

... hunt group feature is used to designate a group of either modems or 7500B Data Modules (not both) to receive calls in a modem pool or to communicate with a local host computer or workstation on a ... See full document

... When transferring a call, you may find that your co-worker can’t be located. Use Park to hold the call and use Paging to announce the call over your co-worker’s speakerphone or over the building’s loudspeaker ... See full document

... The Remote Access feature allows someone outside the system to call in and use the system as if he or she were on the system. You can and should see that a barrier code is programmed for each remote ... See full document

... The Remote Access feature allows someone outside the system to call in and use the system as if he or she were on the system. You can and should see that a barrier code is programmed for each remote ... See full document

... local system by dialing the Remote Access code (889, for ...COR Calling Restriction must be set to unrestricted for private network calling, using barrier codes on these facilities is essential in ... See full document

... the calling number, called number, or other user-defined identifier (such as account code that a voice-response unit prompts the caller to dial) is used to display a screen associated with the far-end ...a ... See full document

... The Call Answer Service allows callers to leave messages or transfer to another extension when the extension called is busy or not answered. When a message is left, Call Answer deposits the message in the called person’s ... See full document

... If either is missing, verify that the dialed digits are correct for the BRI line assigned to the button at station B. Redial if necessary, If the test fails again, write “n” in the “Outgoing Call” column of the planning ... See full document

... The system responds with login incorrect regardless of what the caller ...the System Manager must enter new passwords in their profiles and resave ... See full document

... the calling number, called number, or other user-defined identifier (such as account code that a voice-response unit prompts the caller to dial) is used to display a screen associated with the far-end ...a ... See full document

... the system manager can specify the extension for an optional secondary delay announcement and use system programming to set the interval (0–900 seconds) between ...the system manager to issue an ... See full document

... distributes calling group calls in an order based on which agent has waited the longest since transferring or hanging up on an incoming calling group ...The system distributes calls ... See full document

... the calling number, called number, or other user-defined identifier (such as account code that a voice-response unit prompts the caller to dial) is used to display a screen associated with the far-end ...a ... See full document

... the MERLIN LEGEND system and allow- ing the CMS PC to distribute ...the system to distribute calls through the CMS supervisor’s ...and MERLIN LEGEND system are not ... See full document

... COR Calling Restriction must be set to unrestricted for private network calling, using barrier codes on these facilities is essential in order to apply security ...the calling system, the ... See full document

... the calling number, called number, or other user-defined identifier (such as account code that a voice-response unit prompts the caller to dial) is used to display a screen associated with the far-end ...a ... See full document

... distributes calling group calls in an order based on which agent has waited the longest since transferring or hanging up on an incoming calling group ...The system distributes calls ... See full document