1 A 11 B 21 B 31 D 41 C 51
2 C 12 A 22 A 32 C 42 B 52
3 B 13 C 23 C 33 B 43 D 53
4 D 14 B 24 A 34 A 44 B 54
5 B 15 D 25 B 35 B 45 A 55
6 A 16 B 26 D 36 B 46 B 56
7 C 17 D 27 A 37 A 47 B 57
8 D 18 B 28 B 38 D 48 B 58
9 C 19 A 29 B 39 C 49 A 59
10 A 20 AD 30 A 40 A 50 60
Explanation
.46. Secondment means to send someone to other department other than its original work area for a change. While T.P mean Job enrichment.
47. Job rotation means to transfer one person after some time to other area of the same department. While secondment mean to other dept.
48. Its means vertical job enlargement.
Chapter 18. Performance Appraisal.
1. ……… means of getting better results by managing performance within an agreed framework of goals, standards and competence requirements
A. Performance Evaluation B. Standardization C. Effective Framework
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D. Performance management.
2. Performance Management is an ongoing activity in an organization.
A. True B. False.
3. Performance Management is evenly effective if individuals, unit and organization have different goals or unshared understanding or if all are not integrated on same points.
A. True B. False.
4. The aim of the performance management is that…..
A. People should work hard for their personal goals B. People should be well utilized on per hour working basis
C. People should realize their potential and max their contribution to the Org.
D. People should provide alternate career opportunities.
5. For effective motivation and learning it is essential that people should ………..
A. Know what exactly their objectives are B. What is the principle of effective work program?
C. How to balance work and personal life.
D. None of the above.
6. Which of the following is not a component of appraisal?
A. Reward Review B. Performance review C. Profitability review.
D. Potential review.
7. A process in which the management discuss the performance of an employee and decide about their bonuses or pay increase is ……….
A. Performance Report B. Reward Review C. Pay and Bonus Review D. Productivity Review.
8. The management of the Star Electric Cable Company was looking into the performance of its area sales manager Mr. Bean. In the last appraisal it was set that the cable sale for this region by Mr. Bean will be 2300 cables per month. At the end of the year management find that the target was successfully achieved and Mr. Bean has over reached its accepted target. Management also set a new target for the next year of 2500 cables per month. What type of appraisal system check is this?
A. Target and Performance B. Reward Review C. Potential Review D. Performance Review.
9. A process in which management see what type of level or work an individual is capable of or its need any training or development in its area or what kind of benefits company can take from him in future is a ………. Review.
A. Potential Review.
B. Reward Review C. Pay and Bonus Review D. Productivity Review.
10. A formal appraisal system offers the employee an opportunity to discuss his future prospects, ambitions, and a basis for considering pay and reward in return of its work and efforts.
A. True B. False.
11. Which one of the following is NOT a purpose of appraisal?
A. To identify performance levels B. To assess development needs
C. To encourage communication between manager and employee D. To highlight employees’ weaknesses
12. Which of the following is NOT the Objective of appraisal system?
A. Establishing the key or main results for individual over a period of time.
B. Improving Communication between different levels of management.
C. Identifying potential candidate for promotion.
D. What an individual has to do in a job. / Target Setting E. Production / Marketing planning.
13. Following are some appraisal techniques. State the one which is not correct.
A. Employee assessment.
B. Guided Assessment C. Grading Assessment D. Behavioral Method E. Result Oriented Scheme.
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14. A method of appraisal in which an employee is assess on the basis of specific targets and standards of performance agreed in advance by manager and the subordinated together. Car sales target was set 12 per month is it achieve by the subordinate or not and on what time. Is an example of ………
A. Grading
B. Overall assessment C. Result Oriented Scheme D. Guided Assessment.
15. A technique in which the managers use its judgments about the appraisal. There is no consistency of the criteria and area of assessment. In this method the managers are not convey clear in effective judgments in writing. Is an example of ……….
A. Grading
B. Behavioral method C. Result Oriented D. Overall assessment.
16. Mr. Kamal Sales executive of Shah Sons Limited was evaluating his own performance for the target he sets for himself. He determines that this effort in the sales and marketing was not good, which was the reason he found himself behind the sales target from rest of the employee in the company. If we call it an appraisal what kind of appraisal system is this?
A. Sales and target system B. Reconciliation of Goals C. Self appraisal D. None of the above.
17. Which of the following is not the advantage of Self appraisal?
A. Save the manager’s time B. Increase Responsibility C. Reconciles the goals D. Reduce Corporate Cost
18. People are often are the best judges of their own performance and always perform a fair and clear appraisal?
A. True B. False.
19. Which of the following is not the approach of the appraisal interviews? Choose the incorrect one.
A. Tell and sell style B. Tell and listen style C. Problem solving style D. 360 degrees approach.
E. Q&A style
20. The appraisal manager try to dominate the employee and it is a one way communication system. What appraisal style is this?
A. Tell and sell.
B. Tell and listen style.
C. Problem solving style.
D. 360 degrees approach.
21. Deny Corporation appraisal manager tell its Quality control manager that he has to bring improvement in this work and in his department performance in next 3 months, appraiser also criticizes on their current behavior. He was also given new targets to meet in the allotted time.
Appraiser dominates the QC manager and forced him to accept the decision. What kind of appraisal style is this?
A. Tell and listen style B. 360 degree style C. Tell and sell style D. Problem solving style.
22. The appraisal style in which the appraiser gave its subordinate the chance to respond to its problem and also take interest in his suggestion, try to find out its expectations and aims and does not try to dominate the interview. This is a ……….. Appraisal style?
A. Tell and sell.
B. Tell and listen style.
C. Problem solving style.
D. 360 degrees approach.
23. Which of the following are the incorrect reasons for problem in appraisal practice?
A. Employee thinks that this is just an informal chat with the management.
B. Employee thinks that it’s gave the managers the chance to criticize on the employees.
C. It’s only a one side communication where managers dominate their terms and instruct orders.
D. Some beliefs that its only a 12 month exercise or an annual event with no benefits.
E. This is just a mean of paper work for the personal or HR department. It’s mean nothing.
F. None of the above.
24. Which of the following appraisal system is best considered by employees said “Maier’s “?
A. Tell and sell style B. Tell and listen style C. Problem solving Style D. None of the above.
25. Repeated criticism had the worst effect on subsequent performance of individual who had little self-confidence.
A. True
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B. False.
26. Upward appraisal means ………..
A. Directors of the company rate their employees.
B. Managers are rated buy their subordinates.
C. Managers rate their subordinate with the help of outsource experts D. Outsource expert’s rate the employees of the company.
27. Upward appraisal may also be used by organizations that are seeking to ‘……….’ their employees.
A. Control B. Limit C. Empower D. Reward
28. Which of the following is the disadvantage of upward appraisal? State the one which is correct.
A. Subordinate tends to known their senior better then senior known their subordinate.
B. Subordinate rating is more reliable. More Subordinate better results.
C. Superior management has a better understanding about their junior problems with their behavior and conduct.
D. Senior take the rating positively and act in the light of the rating with no revenge in future.
29. When customers of the company take part in the appraisal system to some degree along with the management it is called ………
A. Upward Appraisal B. Downward Appraisal C. Customer Appraisal D. 360 degree system
30. When upward, downward, customers and others take active part in appraisal it is known as ………
A. Upward Appraisal B. Downward Appraisal C. Public Appraisal D. 360 degree system
31. Which of the following does not take part in the 360 degree appraisal system?
A. Immediate Managers B. Family members and friends C. Subordinates and Customers.
D. Coworkers and peers
32. 360 degree appraisal system is also known as multi-source appraisal.
A. True B. False.
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