Answer for Chapter 12. Individuals, groups and teams
Chapter 13. Motivation individuals and groups
Chapter 13. Motivation individuals and groups.
1. Organization is in a position to offer some of the... People might seek.
A. Satisfaction B. Education C. Entertainment D. Activity
2. If people needs are being met and goals being fulfilled at work? They will more likely to have a ... Attitude at work.
A. Neutral B. Soft C. Negative D. Positive.
3. To achieve the positive attitude at work Organization have to fulfill workers ……… and ………
A. Needs B. Wishes C. Hopes D. Goals
4. The impact of ……….. On job satisfaction and morale on performance are difficult to measure.
A. Management B. Conflict C. Culture D. Motivation.
5. Motivation is about getting extra levels of ………. And ………. From employees, over and above mere compliance with rules and procedures.
A. Over time B. Performance C. Commitment D. Hard work.
6. Low Morale implies a state of ………
A. Satisfaction B. Unpleasantness C. Unhappiness D. Dissatisfaction
7. Low Production and High labor turnover are not a reliable indicator of ……….
A. Work lost
B. Environmental issues.
C. Low Morale D. Bad Manager
8. Low Labor Turnover is an excellent example of high morale of workers?
A. True B. False.
9. Workers Perception about their job satisfaction can be indicated by mean of a ……….. Surveys.
A. Compliance B. General.
C. Internal Audit.
D. Attitude.
10. What are the things that motivate peoples are called ……….. Theories.
A. Motivate theory B. Content Theory C. Process Theory D. Kinetic Theory.
11. Herzberg’s two factor theory and Maslow’s hierarchy are the example of ……… Theory.
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A. Motivate theory B. Process Theory C. Content Theory D. Kinetic Theory.
12. Process Theories ask the question. Which one is correct?
A. How can people be motivated?
B. Why people are unsatisfied C. Why people are motivated
D. What are the things that motivate people?
13. Following 2 are the example of Process theories.
A. Herzberg’s two factor theory B. Expectancy theory
C. Maslow Hierarchy Theory D. Handy Motivation calculus.
14. Abraham Maslow described ………. Innate human needs.
A. Five B. Seven C. Eleven D. Three.
15. The need for ………. Can rarely be satisfied.
A. Love / Social Needs B. Esteem needs C. Physiological needs D. Self Actualization
16. According to Maslow each level of need is ………. Until satisfied and only then next level of need can become a motive factor.
A. Dominant B. Important C. Completed D. None.
17. As per Maslow ……….. Requirements are not met, the human body simply cannot continue to function. They are the basic needs of human e.g. Food, Shelter and cloths.
A. Love / Social Needs B. Esteem needs C. Physiological needs D. Self Actualization
18. What are the other 2 needs which are Maslow Described? Those are not in this diagram A. Freedom of enquiry and expression needs
B. Knowledge and understanding needs C. Physiological needs
D. Self Actualization
19. Safety need are the needs for security of work, unemployment and against sick. How can Organization overcome them? Select the best 2.
A. By Verbal Assurance B. By Management behavior C. Employment Legislation
D. Arrangement for Pension Security and ill treatments.
20. Social needs are the needs to...
A. Have picnic and party every Sunday B. Have 5 % extra pay
C. Have Freedom to enquiry and expression D. Interact with other people or Groups.
21. Esteem needs are Ego needs.
A. True B. False
22. Maslow says that the management must make sure that ... Needs should satisfied before they try to motivate employee with initiative aimed at the satisfaction of higher level needs.
A. Esteem needs B. Love / social needs C. Low level needs D. Entertainment need.
23. Deferred gratification means people are prepared to ignore current suffering for the promise of future benefits?
A. True B. False.
24. Altruistic behavior refer to the meanings that people never sacrifice their own needs for others?
A. True
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B. False.
25. Herzberg's two factor are ... And ...
A. Salary factor B. Education C. Hygiene factor D. Motivator factor.
26. Hygiene factor are to do with the... And ...
A. Environment B. Health
C. Conditions of work D. Extra time activities.
27. Inadequate hygiene factors will cause Satisfaction with work.
A. True B. False.
28. The need of personal growth in Herzberg theory is satisfied by ... Factor A. Hygiene
B. Medical Treatment C. Motivator D. Environment.
29. A lack of motivator factors will encourage employees to concentrate on the ...
A. Employee turnover B. Company internal matters C. Govt. Enforcement Agencies.
D. Hygiene factors.
30. Following are the evidence of poor motivator. Which of the following is incorrect?
A. Low productivity B. Poor Quality C. Employees Strikes D. Job security
31. Herzberg's theory says that management should pay special attention on hygiene factors such as pay and conditions.
A. True B. False
32. Herzberg suggested three types of job design which would offer job satisfaction through enhanced motivator factors. State the two which are incorrect.
A. Job Redundancy B. Job enlargement C. Job Dismissal D. Job Rotation E. Job enrichment
33. The theory for predicting the strength of an individual's motivation to put in effort at work is ... Theory A. Herzberg‘s 2 factor theory
B. Vroom’s Expectancy Theory C. Maslow's Theory
D. Mcgregor Theory of X and Y
34. Vroom's Expectancy equation is...
A. V = E x F B. E = F x E C. F = V x E x F D. F = V x E
35. The two factors of Vroom's theory are ... And ...
A. Force B. Valence C. Expectancy D. Pay
36. Mcgregor explains two sets of assumptions about people at work. Which is called ... And ... Theory A. Theory of XY
B. Theory of X C . Theory of F = V x E D. Theory of Y
37. Theory X suggests that most people like work and responsibility and will do both if possible.
A. True B. False
38. The theory X suggests that manager should use ... Tools to control workers.
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A. Fear B. Punishment C. Direction D. All of the above
39. Theory Y suggests that physical and mental effort in work is as natural as play or rest.
A. True B. False.
40. Incentive is the ... Of a reward.
A. Alternate B. Promise or Offer C. Punishment D. Poor Result.
41. ... Rewards are separate from the job itself or Outside the control of an Individual itself.
A. Extrinsic Rewards B. Intrinsic Rewards C. Achievement Reward D. Excellence Reward
42. ...rewards include the satisfaction that comes from completing a piece of work, the status that certain jobs convey, and the feeling of achievement that comes from doing a difficult job well.
A. Achievement Reward B. Intrinsic Rewards C. Extrinsic Rewards D. Year End Reward
43. Cash bonus, basic pay, share option scheme, pension and medical benefits are the example of ... Rewards A. Misc Rewards
B. Intrinsic Rewards C. Extrinsic Rewards D. Year End Reward
44. The ...system is refers to the system of extrinsic rewards that an organization can give to its employee. The best examples are pay and promotion.
A. Reward System B. Review system C. Incentive system D. Pay and promotion system
45. Micro Design jobs are best described as.
A. The complete process is Reduce to very few levels B. Job is divided into small level of sequential task.
C. Jobs are done with the help of Micro scope D. Very little Resources are used.
46. Micro Design of Job is a micro division of labor.
A. True B. False
47. Excessive job simplification leads to lower quality, through inattention and loss of morale.
A. True B. False.
48. Vertical Extension of Job into greater level of responsibility means Job ...
A. Job enlargement B. Job Scarification C. Job rotation D. Job enrichment.
49. Job enrichment means empowerment of workers, and active role in decision making and planning.
A. True B. False
50. Job Enlargement is term which refer to ...
A. Widen jobs by increasing no of operation in which a job holder is involved.
B. Job which have to complete with lots of Product processing C. A very large or lengthy job.
D. Job which need to be complete with large no of people.
51. Job Enlargement with contradicts the principles of specialization and the division of labor whereby work is divided into small units A. True
B. False.
52. ... Is the planned transfer of staff from one job to another to increase task variety.
A. Job Enrichment
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B. Job Enlargement C. Job Rotation D. Job optimization
53. ... Is given when a particular area of performance needs to be improved helping the individual to identify what needs to be changed and how this might be done
A. Constructive Feedback B. Development Feedback C. Motivational Feedback D. Performance Feedback.
54. Motivational feedback is used to reward and reinforce positive behavior and performance by praising and encouraging the individual.
A. True B. False.
55. How is pay determined? Job evaluation. The salary structure is based on ..., and not on the personal merit of the job-holder.
A. Market Supply and Demand.
B. Worker Skills C. Job Content
D. Contacts with Manager.
56. What is the term PRP means?
A. Performance Related Pay B. People Reality Pay C. Public Reward Procedure
57. Rewards are only monetary not others.
A. True B. False.
58. ……….. Rewards are psychological rather than material and relate to the concept of job satisfaction.
A. Achievement Reward B. Intrinsic Rewards C. Extrinsic Rewards D. Year End Reward
59. Job itself can be a motivator or a cause of dissatisfaction.
A. True B. False.
60. According to the Herzberg’s two factor theory. Pay is a motivator factor.
A. True B. False.
61. Herzberg’s two factor theory. Which of the following one is not a hygiene factor?
A. Company policy and administration.
B. Salary or pay / Job security
C. The quality of supervision / working condition.
D. A sense of Achievement / Growth in the job.
62. Herzberg’s two factor theory. Which of the following one is not a motivator factor?
A. Status / Advancement / work itself.
B. Growth in a job / sense of achievement.
C. Challenging work / Responsibility.
D. Salary / job security / working conditions.
E. Recognition by colleagues and management.
63. Management should pay attention on the motivator factor. Lack of motivator factor will lead workers to concentrate on hygiene factor.
A. True B. False.
64. McGregor’s Theory of X and Y. Which of the following statement about X theory is not correct?
A. The average person dislikes work and will avoid having to do any if at all possible.
B. Individuals must force to work toward the organization objective, with the threat of punishment for not working properly.
C. The average person prefers to be directed and wants to avoid responsibility, wants security more than anything else.
D. Putting effort in work is as natural as play or rest.
65. Vroom’s expectancy theory. The strength of his preference for a certain outcome, Vroom called this ……….
A. Force B. Valence C. Expectancy D. Reward.
66. Vroom’s expectancy theory. Expectancy is also known as subjective probability.
A. True.
B. False.
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67. Vroom’s expectancy theory. Expectation that the outcome will in fact result from a certain behavior. Vroom called this ………..
A. Force B. Valence C. Expectancy D. Reward.
68. Which of the following one is the incorrect extrinsic reward?
A. Salary B. Bonus
C. Additional ten gallon gasoline each month.
D. Employee of the month award.
69. Which of the following one is not the advantage of reward system?
A. Encourage people to fill job vacancies and not leave.
B. Increase willingness to accept change and flexibility.
C. Motivate: that is, increase commitment and effort.
D. None of the above.
70. Pay is only one of several intrinsic and extrinsic rewards offered by work.
A. True.
B. False.
71. Following are the benefits of the performance related pay (PRP). State the one incorrect?
A. Improves commitment and capability B. Complements other HR initiatives
C. Improves focus on the business's performance objectives
D. Encouraging short-term focus and target-hitting (rather than improvements) E. Encourages two-way communication
F. Greater supervisory responsibility
72. Following are the potential problem related to performance related pay (PRP). State the one incorrect?
A. Subjectivity of awards for less measurable criteria (eg 'teamwork') B. Improves focus on the business's performance objectives
C. Encouraging short-term focus and target-hitting (rather than improvements) D. Divisive/against team working (if awards are individual)
E. Difficulties gaining union acceptance (if perceived to erode basic pay)
73. Constructive performance feedback is not important in job satisfaction and motivation.
A. True.
B. False.
74. Job rotation is a 'sequential' extension of the job A. True.
B. False.
75. Herzberg's two-factor theory. The need for personal growth is satisfied by motivator factors.
A. True.
B. False.
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