1. ADMISSION OF PATIENT WITH ELECTIVE PROCE-DURE
Admission of patients with elective procedure at designated service wards. Elective refers to medical/surgical procedures scheduled in advance
Office of Division MNH/ CNH – Nursing Service Wards Classifications Simple
Type of
Transac-tion Government to Citizen (G2C) Government to Government (G2G)
Who may Avail Active Military/ Philippine Navy Civilian Human Resource/
Military Dependent/ Retired Military Personnel/ Authorized Civilian for admission with elective procedure
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Active Military/ Philippine Navy
Civil-ian Human Resource/ Military De-pendent
Active Military Personnel/Philippine Na-vy Civilian Human Resource ID/ Mili-tary Dependent ID
OTNA
Doctor’s Orders (1 Original) Medical Officer of the Day Retired Military Personnel/
Author-ized Civilian
Any Government-issued ID Government Agency Doctor’s Order (1 Original) Medical Officer of the Day Approved Military Sponsorship (1
Origi-nal) Commanding Officer of Military
Treat-ment Facility CLIENT STEPS AGENCY ACTION FEES TO PAID
PRO-CESSING TIME
PERSON RESPONSI-BLE
1. Arrive on scheduled date/
time of admission and present all the requirements for admission
1. Check and verify and completeness of the requirements
None
5 minutes
ER Nurse/
Duty Hospi-talman 2. Sign Consent
for Admission and Management
2. Prepare, inform and secure patient regarding consent of Admission and Management
None
5 minutes
ER Nurse/
Nurse on Du-ty
2.1 Carry Out An-cillary procedures
2.2 Orient patient and (watcher) on Hospital’s rules and policies to in-clude taking neces-sary safety precau-tions
Please re-fer to the approved schedule of fees (Cir Nr 01 GHQ,AFP dtd 20 Jan 2004 and Memoran-dum of Agreement with SGD/
ABC for MNH and Memoran-dum of Agreement with Health Stat for CNH)None
30 minutes
5 minutes
Hospitalman/
Nurse On Du-ty
Hospitalman/
Nurse On Du-ty
3. Wait for in-struction for ward transfer
3. Facilitate admis-sion to ward
3.1 Accomplish Cover Sheet 3.2 Endorses ad-mission to Ward Nurse
None
None
None
10 minutes
ER Nurse/
Nurse on Du-ty
4. Endorsement of Patient to Ward
4. Transport and endorse patient to ward nurse
None 20 minutes ER Nurse / Hospitalman Total 1 hour
and 15 minutes
Office of Division MNH/ CNH –Emergency Room Classifications Simple
Type of Transac-tion
Government to Citizen (G2C) Government to Government (G2G)
Who may Avail Active Military/ Philippine Navy Civilian Human Resource/
Military Dependent/
Retired Military Personnel/ Authorized Civilian for admission CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Active Military/ Philippine Navy Ci-vilian Human Resource/ Military De-pendent
Active Military Personnel/Philippine Navy Civilian Human Resource ID/ Mil-itary Dependent ID
OTNA
Doctor’s Orders (1 Original) Medical Officer of the Day Retired Military Personnel/
Author-ized Civilian
Any Government-issued ID Government Agency Doctor’s Order (1 Original) Medical Officer of the Day Approved Military Sponsorship (1
Orig-inal)
Commanding Officer of Military Treat-ment Facility
CLIENT STEPS AGENCY ACTION FEES TO PAID
PRO-CESSING TIME
PERSON RESPONSI-BLE
1. Present all the requirements for admission
1. Check and verify the completeness of the requirements
None
5 minutes
ER Nurse/
Duty Hospi-talman
2. ADMISSION AT EMERGENCY ROOM – OBS AND DIFFERENT WARDS
Provides admission for patient at Emergency Room and Ward
3. AVAILMENT OF PHARMACY SERVICES (DISPENSING PRE-SCRIPTION FOR IN-PATIENT)
Provision of all available drugs/ medicines for In-patient 2. Sign Consent
for admission and manage-ment
2. Prepare, inform and secure consent of admission and (watcher) on Hospi-tal’s rules and poli-cies to include tak-ing necessary safe-ty precautions
None
Please re-fer to the ap-proved schedule of fees (Cir Nr with Health Stat for 15 minutes
ER Nurse/ in-struction for ward transfer
3. Facilitate admis-sion to ward
3.1 Accomplish Cover Sheet
3.2 Endorse admis-sion to Ward Nurse
None
20 minutes
4. Endorsement of Patient to Ward
4. Transport and endorse patient to ward nurse
None 15 minutes ER Nurse / Hospital-man Total 2 hours
Office of Division MNH/CNH- Pharmacy Section Classifications Simple
Type of
Transac-tion Government to Citizen (G2C) Government to Government (G2G)
Who may Avail Philippine Navy Personnel and their Direct Dependents, Philippine Navy Civilian Human Resource, Retired Military Personnel, Authorized Civilian
CHECKLIST OF REQUIREMENTS WHERE TO SECURE List of Requested Medicine
Medical Prescription Personalized Physicians Prescription
Requesting ward Attending Physician
CLIENT STEPS AGENCY ACTION FEES TO PAID
PRO-CESSING TIME
PERSON RESPONSI-BLE
1. Present list of medicine for pa-tients admitted in the ward at pharmacy re-ceiving window
1. Accept prescrip-tion and check va-lidity and com-pleteness of re-quired information 1.1 Process and fill transaction
1.2 Inform which items are not avail-able and should be bought outside.
If not available and included in the Philippine National Drug Formulary (PNDF) look into the available stocks of medi-cines with similar therapeutic effects and refer to pre-scriber or make an Emergency Pur-chase
If Non-PNDF, in-form the attending physician about NON-PNDF policy
None
10 Minutes
Attending Physician
Pharmacist on duty
Pharmacist on duty
Pharmacist on duty
2. Receive the
medicines 2. Dispense and Records the dis-pensed medicines on logbook.
None 5 minutes Pharmacist on duty
Total None 15 minutes
4. AVAILMENT OF PHARMACY SERVICES (DISPENSING PRE-SCRIPTION FOR OUT-PATIENT)
Provision of all available drugs/ medicines for Out-Patient Office of Division MNH/CNH- Pharmacy Section Classifications Simple
Type of Transaction Government to Citizen (G2C)
Government to Governement (G2G)
Who may Avail Philippine Navy Personnel and their Direct Dependents, Philippine Navy Civilian Human Resource
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Military Personnel/ Direct Dependents/
Philippine Navy Civilian Human Re-source ID
OTNA / Government Agency
Medical Prescription Personalized Phy-sicians Prescription (1 Original)
Attending Physician
CLIENT STEPS AGENCY ACTION FEES TO PAID
PRO-CESSING TIME
PERSON RE-SPONSIBLE 1. Present
re-quirements at the pharmacy receiving window
1. Receive and check requirements
None
2 minutes
Pharmacist on Duty
2. Receive the medicines and sign at the back of the prescrip-tion
2. Dispense the pre-scribed medicines and give instruction to patient/dependent
2.1. If the medicines are unavailable, ap-propriately advise the patient/
dependent
None 5 minutes Pharmacist on duty
Total None 7 minutes
5. BILLING SECTION SERVICES
Bills and collects payment for various hospital rendered to clients based on Circular Nr 01 GHQ,AFP dtd 20 Jan 2004, Subj: Medical and Dental Attendance and Maximum Hospitalization at AFP Health Facilities and PhilHealth Rate
Office of Division MNH/CNH- Billing Section Classifications Simple
Type of Transac-tion
Government to Citizen (G2C) Government to Government (G2G)
Who may Avail Philippine Navy Personnel and their Direct Dependents, Phil-ippine Navy Civilian Human Resource, Civilian and Retired Military Personnel requiring settlement of hospital bill CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Consultation:
Military ID/ Dependent’s ID/ Philippine Navy Civilian Human Resource ID/
Government-Issued ID for Civilian
OTNA/ Government Agency Records Section
Approved Authority for Consultation
Form
Outpatient Section Billing Statement/
Slip
Nurse on Duty
For Discharge:
Discharge Order Medical Officer of the Day Accomplished Itemized Billing Form Nurse on Duty
Accomplished Claim Signature Form (CSF)
PhilHealth Section If newborn, accomplished PhilHealth
Membership Registration Form (PMRF)
PhilHealth Section
CLIENT STEPS AGENCY AC-TION 1. Proceed to
Bill-ing Section and present all re-quirements
1. Check all requirements and issue Statement of Account
Duty, Billing Section
PhilHealth
2. Settle Summary of Account
2. Receive payment and issue Official Receipt
None 5 Minutes Duty, Billing Section
Total None 25 Minutes
6. CONDUCT OF ELECTROCARDIOGRAPHY (ECG) FOR OUT-PATIENT AND IN-PATIENT
Electrocardiography refers to the measurement of electrical activity in the heart and Recording of such activity as a visual trace on a paper using electrodes placed on the skin of the limbs and the chest.
Office of Division MNH/CNH- Heart Station Classifications Simple
Type of
Transac-tion Government to Citizen (G2C) Government to Government (G2G)
Who may Avail Philippine Navy Personnel and their Direct Dependents, Philippine Navy Civilian Human Resource, Retired Military Personnel and Authorized Civilian
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Military Personnel/ Direct Dependents/
Philippine Navy Civilian Human Re-source/Retired Military Personnel/
Government-Issued ID
ECG Request Form (1 Original)
OTNA / Government Agency
Attending Physician
CLIENT STEPS AGENCY ACTION FEES TO PAID
PRO-CESSING
TIME
PERSON
RESPONSI-BLE 1. Present
re-quirements and wait for the name to be called
1. Receive and vali-date requirements 1.1 Receive and check complete-ness of request form, specifying type of test, indica-tion and requesting physician
1.2 Records the date of request and schedule the pa-tient in the logbook 1.3 Give instruction on how to prepare for the test and give a copy of the in-struction
None
5 minutes
ECG Techni-cian
2.Receive in-struction in preparation of the Procedure
2.Prepare all nec-essary equipment and supply to be used
2.1 Instruct the pa-tient on how the procedure will be conducted and perform the proce-dure
None
10 minutes Duty ECG Personnel/
Hospitalman
3. Undergo ECG Procedure Proper
3. Conduct ECG Procedure to Pa-tients
3.1 Records the results
3.2 Advise the pa-tient on the sched-ule of release of results
None 5 minutes
10 minutes STAT – Initial
reading: 1 Routine – Two hour
(2) Working Days
Duty ECG Personnel/
Hospitalman
Duty ECG Personnel/
Hospitalman
4. Receive the
ECG Result 4. Issuance of ECG result
None 5 minutes Duty ECG Personnel/
Hospitalman Total None STAT – Initial reading: 1
hour
Routine – Two (2) Working Days
7. CONDUCT OF HUMAN IMMUNODEFICIENCY VIRUS (HIV) TEST-ING
The process for screening of Human Immunodeficiency Virus
Office of Division MNH– Laboratory Section Classifications Simple
Type of
Transac-tion Government to Citizen (G2C) Government to Government (G2G)
Who may Avail Philippine Navy Military Personnel, their Direct Dependents and Philippine Navy Civilian Human Resource for various purposes
CHECKLIST OF REQUIREMENTS WHERE TO SECURE PN Military Personnel/ Direct
De-pendents/ PN Philippine Navy Civilian Human Resource ID
Request for HIV Test
OTNA/ Government Agency
Attending Physician/PE Officer
CLIENT STEPS AGENCY ACTION FEES
TO PAID PROCESSING TIME verify the require-ments
None 5 minutes counselling pro-cess
2. Assist the pa-tient in filling up the Personal Infor-mation Sheet, HIV Testing Services Form1 and Sup-plemental Forms for mothers and
None 10 minutes
5 minutes
None 15 minutes HIV Counse-lor
4. Proceed to
Blood Extraction 4. Extract blood sample
test blood sample
5.1 Type and re-lease result
25 minutes 6. Undergo Post
HIV Test Coun-selling
6. Conduct Post HIV Test Counsel-ling
None 15 minutes HIV Counse-lor
Total 1 hour and 30 minutes