External Services

In document PHILIPPINE NAVY CITIZEN S CHARTER (Page 134-145)

1. ADMISSION OF PATIENT WITH ELECTIVE PROCE-DURE

Admission of patients with elective procedure at designated service wards. Elective refers to medical/surgical procedures scheduled in advance

Office of Division MNH/ CNH – Nursing Service Wards Classifications Simple

Type of

Transac-tion Government to Citizen (G2C) Government to Government (G2G)

Who may Avail Active Military/ Philippine Navy Civilian Human Resource/

Military Dependent/ Retired Military Personnel/ Authorized Civilian for admission with elective procedure

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Active Military/ Philippine Navy

Civil-ian Human Resource/ Military De-pendent

Active Military Personnel/Philippine Na-vy Civilian Human Resource ID/ Mili-tary Dependent ID

OTNA

Doctor’s Orders (1 Original) Medical Officer of the Day Retired Military Personnel/

Author-ized Civilian

Any Government-issued ID Government Agency Doctor’s Order (1 Original) Medical Officer of the Day Approved Military Sponsorship (1

Origi-nal) Commanding Officer of Military

Treat-ment Facility CLIENT STEPS AGENCY ACTION FEES TO PAID

PRO-CESSING TIME

PERSON RESPONSI-BLE

1. Arrive on scheduled date/

time of admission and present all the requirements for admission

1. Check and verify and completeness of the requirements

None

5 minutes

ER Nurse/

Duty Hospi-talman 2. Sign Consent

for Admission and Management

2. Prepare, inform and secure patient regarding consent of Admission and Management

None

5 minutes

ER Nurse/

Nurse on Du-ty

2.1 Carry Out An-cillary procedures

2.2 Orient patient and (watcher) on Hospital’s rules and policies to in-clude taking neces-sary safety precau-tions

Please re-fer to the approved schedule of fees (Cir Nr 01 GHQ,AFP dtd 20 Jan 2004 and Memoran-dum of Agreement with SGD/

ABC for MNH and Memoran-dum of Agreement with Health Stat for CNH)None

30 minutes

5 minutes

Hospitalman/

Nurse On Du-ty

Hospitalman/

Nurse On Du-ty

3. Wait for in-struction for ward transfer

3. Facilitate admis-sion to ward

3.1 Accomplish Cover Sheet 3.2 Endorses ad-mission to Ward Nurse

None

None

None

10 minutes

ER Nurse/

Nurse on Du-ty

4. Endorsement of Patient to Ward

4. Transport and endorse patient to ward nurse

None 20 minutes ER Nurse / Hospitalman Total 1 hour

and 15 minutes

Office of Division MNH/ CNH –Emergency Room Classifications Simple

Type of Transac-tion

Government to Citizen (G2C) Government to Government (G2G)

Who may Avail Active Military/ Philippine Navy Civilian Human Resource/

Military Dependent/

Retired Military Personnel/ Authorized Civilian for admission CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Active Military/ Philippine Navy Ci-vilian Human Resource/ Military De-pendent

Active Military Personnel/Philippine Navy Civilian Human Resource ID/ Mil-itary Dependent ID

OTNA

Doctor’s Orders (1 Original) Medical Officer of the Day Retired Military Personnel/

Author-ized Civilian

Any Government-issued ID Government Agency Doctor’s Order (1 Original) Medical Officer of the Day Approved Military Sponsorship (1

Orig-inal)

Commanding Officer of Military Treat-ment Facility

CLIENT STEPS AGENCY ACTION FEES TO PAID

PRO-CESSING TIME

PERSON RESPONSI-BLE

1. Present all the requirements for admission

1. Check and verify the completeness of the requirements

None

5 minutes

ER Nurse/

Duty Hospi-talman

2. ADMISSION AT EMERGENCY ROOM – OBS AND DIFFERENT WARDS

Provides admission for patient at Emergency Room and Ward

3. AVAILMENT OF PHARMACY SERVICES (DISPENSING PRE-SCRIPTION FOR IN-PATIENT)

Provision of all available drugs/ medicines for In-patient 2. Sign Consent

for admission and manage-ment

2. Prepare, inform and secure consent of admission and (watcher) on Hospi-tal’s rules and poli-cies to include tak-ing necessary safe-ty precautions

None

Please re-fer to the ap-proved schedule of fees (Cir Nr with Health Stat for 15 minutes

ER Nurse/ in-struction for ward transfer

3. Facilitate admis-sion to ward

3.1 Accomplish Cover Sheet

3.2 Endorse admis-sion to Ward Nurse

None

20 minutes

4. Endorsement of Patient to Ward

4. Transport and endorse patient to ward nurse

None 15 minutes ER Nurse / Hospital-man Total 2 hours

Office of Division MNH/CNH- Pharmacy Section Classifications Simple

Type of

Transac-tion Government to Citizen (G2C) Government to Government (G2G)

Who may Avail Philippine Navy Personnel and their Direct Dependents, Philippine Navy Civilian Human Resource, Retired Military Personnel, Authorized Civilian

CHECKLIST OF REQUIREMENTS WHERE TO SECURE List of Requested Medicine

Medical Prescription Personalized Physicians Prescription

Requesting ward Attending Physician

CLIENT STEPS AGENCY ACTION FEES TO PAID

PRO-CESSING TIME

PERSON RESPONSI-BLE

1. Present list of medicine for pa-tients admitted in the ward at pharmacy re-ceiving window

1. Accept prescrip-tion and check va-lidity and com-pleteness of re-quired information 1.1 Process and fill transaction

1.2 Inform which items are not avail-able and should be bought outside.

If not available and included in the Philippine National Drug Formulary (PNDF) look into the available stocks of medi-cines with similar therapeutic effects and refer to pre-scriber or make an Emergency Pur-chase

If Non-PNDF, in-form the attending physician about NON-PNDF policy

None

10 Minutes

Attending Physician

Pharmacist on duty

Pharmacist on duty

Pharmacist on duty

2. Receive the

medicines 2. Dispense and Records the dis-pensed medicines on logbook.

None 5 minutes Pharmacist on duty

Total None 15 minutes

4. AVAILMENT OF PHARMACY SERVICES (DISPENSING PRE-SCRIPTION FOR OUT-PATIENT)

Provision of all available drugs/ medicines for Out-Patient Office of Division MNH/CNH- Pharmacy Section Classifications Simple

Type of Transaction Government to Citizen (G2C)

Government to Governement (G2G)

Who may Avail Philippine Navy Personnel and their Direct Dependents, Philippine Navy Civilian Human Resource

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Military Personnel/ Direct Dependents/

Philippine Navy Civilian Human Re-source ID

OTNA / Government Agency

Medical Prescription Personalized Phy-sicians Prescription (1 Original)

Attending Physician

CLIENT STEPS AGENCY ACTION FEES TO PAID

PRO-CESSING TIME

PERSON RE-SPONSIBLE 1. Present

re-quirements at the pharmacy receiving window

1. Receive and check requirements

None

2 minutes

Pharmacist on Duty

2. Receive the medicines and sign at the back of the prescrip-tion

2. Dispense the pre-scribed medicines and give instruction to patient/dependent

2.1. If the medicines are unavailable, ap-propriately advise the patient/

dependent

None 5 minutes Pharmacist on duty

Total None 7 minutes

5. BILLING SECTION SERVICES

Bills and collects payment for various hospital rendered to clients based on Circular Nr 01 GHQ,AFP dtd 20 Jan 2004, Subj: Medical and Dental Attendance and Maximum Hospitalization at AFP Health Facilities and PhilHealth Rate

Office of Division MNH/CNH- Billing Section Classifications Simple

Type of Transac-tion

Government to Citizen (G2C) Government to Government (G2G)

Who may Avail Philippine Navy Personnel and their Direct Dependents, Phil-ippine Navy Civilian Human Resource, Civilian and Retired Military Personnel requiring settlement of hospital bill CHECKLIST OF REQUIREMENTS WHERE TO SECURE

For Consultation:

Military ID/ Dependent’s ID/ Philippine Navy Civilian Human Resource ID/

Government-Issued ID for Civilian

OTNA/ Government Agency Records Section

Approved Authority for Consultation

Form

Outpatient Section Billing Statement/

Slip

Nurse on Duty

For Discharge:

Discharge Order Medical Officer of the Day Accomplished Itemized Billing Form Nurse on Duty

Accomplished Claim Signature Form (CSF)

PhilHealth Section If newborn, accomplished PhilHealth

Membership Registration Form (PMRF)

PhilHealth Section

CLIENT STEPS AGENCY AC-TION 1. Proceed to

Bill-ing Section and present all re-quirements

1. Check all requirements and issue Statement of Account

Duty, Billing Section

PhilHealth

2. Settle Summary of Account

2. Receive payment and issue Official Receipt

None 5 Minutes Duty, Billing Section

Total None 25 Minutes

6. CONDUCT OF ELECTROCARDIOGRAPHY (ECG) FOR OUT-PATIENT AND IN-PATIENT

Electrocardiography refers to the measurement of electrical activity in the heart and Recording of such activity as a visual trace on a paper using electrodes placed on the skin of the limbs and the chest.

Office of Division MNH/CNH- Heart Station Classifications Simple

Type of

Transac-tion Government to Citizen (G2C) Government to Government (G2G)

Who may Avail Philippine Navy Personnel and their Direct Dependents, Philippine Navy Civilian Human Resource, Retired Military Personnel and Authorized Civilian

CHECKLIST OF REQUIREMENTS WHERE TO SECURE Military Personnel/ Direct Dependents/

Philippine Navy Civilian Human Re-source/Retired Military Personnel/

Government-Issued ID

ECG Request Form (1 Original)

OTNA / Government Agency

Attending Physician

CLIENT STEPS AGENCY ACTION FEES TO PAID

PRO-CESSING

TIME

PERSON

RESPONSI-BLE 1. Present

re-quirements and wait for the name to be called

1. Receive and vali-date requirements 1.1 Receive and check complete-ness of request form, specifying type of test, indica-tion and requesting physician

1.2 Records the date of request and schedule the pa-tient in the logbook 1.3 Give instruction on how to prepare for the test and give a copy of the in-struction

None

5 minutes

ECG Techni-cian

2.Receive in-struction in preparation of the Procedure

2.Prepare all nec-essary equipment and supply to be used

2.1 Instruct the pa-tient on how the procedure will be conducted and perform the proce-dure

None

10 minutes Duty ECG Personnel/

Hospitalman

3. Undergo ECG Procedure Proper

3. Conduct ECG Procedure to Pa-tients

3.1 Records the results

3.2 Advise the pa-tient on the sched-ule of release of results

None 5 minutes

10 minutes STAT – Initial

reading: 1 Routine – Two hour

(2) Working Days

Duty ECG Personnel/

Hospitalman

Duty ECG Personnel/

Hospitalman

4. Receive the

ECG Result 4. Issuance of ECG result

None 5 minutes Duty ECG Personnel/

Hospitalman Total None STAT – Initial reading: 1

hour

Routine – Two (2) Working Days

7. CONDUCT OF HUMAN IMMUNODEFICIENCY VIRUS (HIV) TEST-ING

The process for screening of Human Immunodeficiency Virus

Office of Division MNH– Laboratory Section Classifications Simple

Type of

Transac-tion Government to Citizen (G2C) Government to Government (G2G)

Who may Avail Philippine Navy Military Personnel, their Direct Dependents and Philippine Navy Civilian Human Resource for various purposes

CHECKLIST OF REQUIREMENTS WHERE TO SECURE PN Military Personnel/ Direct

De-pendents/ PN Philippine Navy Civilian Human Resource ID

Request for HIV Test

OTNA/ Government Agency

Attending Physician/PE Officer

CLIENT STEPS AGENCY ACTION FEES

TO PAID PROCESSING TIME verify the require-ments

None 5 minutes counselling pro-cess

2. Assist the pa-tient in filling up the Personal Infor-mation Sheet, HIV Testing Services Form1 and Sup-plemental Forms for mothers and

None 10 minutes

5 minutes

None 15 minutes HIV Counse-lor

4. Proceed to

Blood Extraction 4. Extract blood sample

test blood sample

5.1 Type and re-lease result

25 minutes 6. Undergo Post

HIV Test Coun-selling

6. Conduct Post HIV Test Counsel-ling

None 15 minutes HIV Counse-lor

Total 1 hour and 30 minutes

8. CONDUCT OF NEURO-PSYCHIATRIC EXAMINATION/

PHYSICAL EXAMINATION FOR ACTIVE MILITARY

In document PHILIPPINE NAVY CITIZEN S CHARTER (Page 134-145)