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E-banking and Customer Loyalty

A RETROSPECTIVE DATA EXAMINATION OF CUSTOMER LOYALTY IN THE E-BANKING TECHNOLOGY SERVICES INDUSTRY: STRATEGIES FOR NEW SUCCESSES.

A RETROSPECTIVE DATA EXAMINATION OF CUSTOMER LOYALTY IN THE E-BANKING TECHNOLOGY SERVICES INDUSTRY: STRATEGIES FOR NEW SUCCESSES.

... 2006 E-banking technology services industry customer loyalty survey data results in order to provide information for better marketing resource allocation and corporate ...value, ...

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Impact of Service Recovery on Customer Loyalty: A Study of E-Banking in Spain

Impact of Service Recovery on Customer Loyalty: A Study of E-Banking in Spain

... of e-service recovery in terms of enhancing customer loyalty is ...restore customer confidence after a service ...on loyalty. It would seem that customers of e-banking ...

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The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services

The role of satisfaction and website usability in developing customer loyalty and positive word-of-mouth in the e-banking services

... that customer loyalty to the website of a financial services provider is closely linked to the levels of satisfaction with previous interactions with that ...perceived customer loyalty and ...

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Impact of E-Banking on Customer Value & Loyalty: A Study on Commercial Banks Working in Lahore, Pakistan

Impact of E-Banking on Customer Value & Loyalty: A Study on Commercial Banks Working in Lahore, Pakistan

... that E-Banking services (EBS) explains 30.50% and 20.60% of customer loyalty ...Chi-square loyalty in model fitting shows that Ordinal regression equation is significant which means it ...

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A Study on Customer Loyalty and Online Banking Services

A Study on Customer Loyalty and Online Banking Services

... It is observed that from the above table, the sum of the squares of the difference between means of different respondents ages and e -banking service of banks, and the Between groups variation 71.026 is due ...

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A Study on Customer Loyalty and Online Banking Services

A Study on Customer Loyalty and Online Banking Services

... between e-banking services and customer loyalty and customer loyalty and age in and also there is strong impact customer loyalty and e- banking ...

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Service Quality, Customer Satisfaction, and Customer Loyalty of Internet Banking in Vietnam.

Service Quality, Customer Satisfaction, and Customer Loyalty of Internet Banking in Vietnam.

... Internet Banking is known as e- banking or online ...both customer satisfaction and loyalty. The banking industry is no exception, as the emergence of Internet Banking has ...

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Customer loyalty toward internet banking in Nigeria

Customer loyalty toward internet banking in Nigeria

... internet banking is one channel within the electronic banking (e-banking) ...defines e-banking as being a combination of the following platforms: (a) Internet banking (or ...

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CUSTOMER LOYALTY MEASUREMENT USING ELECTRONIC BANKING AND CUSTOMER RESPONSIVENESS

CUSTOMER LOYALTY MEASUREMENT USING ELECTRONIC BANKING AND CUSTOMER RESPONSIVENESS

... of e-Banking provide benefits to the bank industry and customers and providers (mobile banking and SMS banking) who has cooperation with the ...

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The role of customer-linking, brand position and new service development on customer loyalty in internet banking

The role of customer-linking, brand position and new service development on customer loyalty in internet banking

... of e-banking as a distribution channel for financial services has attracted researcher to study this area (Alsajjan & Dennis, 2010; Salehi & Alipour, 2010; Yousafzai, Pallister, & Foxall, ...

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THE EFFECT OF E-CHANNEL BANKING ON CUSTOMER SATISFACTION TO IMPROVE LOYALTY OF MANDIRI BANK CUSTOMERS

THE EFFECT OF E-CHANNEL BANKING ON CUSTOMER SATISFACTION TO IMPROVE LOYALTY OF MANDIRI BANK CUSTOMERS

... as e-channel banking. E-banking makes it easy for customers to make transactions in terms of time, place and ...of e- channel banking on customer satisfaction to increase ...

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The Impact Of Electronic Customer Relationship Management (E-Crm) On Customer Loyalty In Banking Sector

The Impact Of Electronic Customer Relationship Management (E-Crm) On Customer Loyalty In Banking Sector

... Managing customer relationship has become one of the most important strategy for an organization to create and retain the loyal ...enhance customer relationship by delivering better relationship benefits to ...

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Customer Perceptions of Online Banking Service Quality and Its Relationship With Customer Satisfaction and Loyalty

Customer Perceptions of Online Banking Service Quality and Its Relationship With Customer Satisfaction and Loyalty

... of e-service quality that have surfaced in an attempt to address the key attributes of service quality of online services, directly or indirectly, (Han & Baek, 2004; Parasuraman, Zeithaml & Malhotra, ...of ...

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CRITICAL CUSTOMER ANALYSIS - E BANKING

CRITICAL CUSTOMER ANALYSIS - E BANKING

... between customer expectations of service and the service ...in customer retention rates and also has the tendency to enhance operational efficiency and profitability (Cronin, 2003; Rust et ...encouraging ...

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A model of customer e-loyalty in the online banking

A model of customer e-loyalty in the online banking

... One limitation originates in the biases inherent in most research. The current study only considers Indonesian online banking users and hence we should be cautious about the generalization of the results. However, ...

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Effecting Factors of Customer Switching Behavior and Customer loyalty Behaviors in the Banking Industry

Effecting Factors of Customer Switching Behavior and Customer loyalty Behaviors in the Banking Industry

... affecting customer switching behavior and loyalty in the banking ...quality, customer satisfaction, distance, reputation have negative and positive ...

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AN EMPIRICAL STUDY OF SERVQUAL, CUSTOMER SATISFACTION AND LOYALTY IN INDIAN BANKING SECTOR

AN EMPIRICAL STUDY OF SERVQUAL, CUSTOMER SATISFACTION AND LOYALTY IN INDIAN BANKING SECTOR

... Management, Banking, Education, Insurance, Corporate Governance and emerging paradigms in allied subjects like Accounting Education; Accounting Information Systems; Accounting Theory & Practice; Auditing; ...

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Factors Affecting Customer Loyalty in Banking Sector of Hyderabad, Pakistan: A Study on Conventional and Islamic Banking

Factors Affecting Customer Loyalty in Banking Sector of Hyderabad, Pakistan: A Study on Conventional and Islamic Banking

... conventional banking and Islamic ...conventional banking in which 80 were male and 63 were ...Islamic banking in which male and female accounted for 37 and 20 ...Quality, Customer ...

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Factors Affecting E-Customer Loyalty Of Online Banking Users In Bangkok, Thailand

Factors Affecting E-Customer Loyalty Of Online Banking Users In Bangkok, Thailand

... traditional banking system but also have expanded in the e-environment of online banking ...stronger customer relationships and to gain competitive advantage; banks are currently offering ...

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Customer perceived value and customer loyalty in retail banking in Kenya

Customer perceived value and customer loyalty in retail banking in Kenya

... embracing customer relationship– based research due to the overwhelming evidence that the acquisition of new customers is a far more expensive process than retaining current customers (Berry, ...strong ...

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